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IT Support Analyst - 2nd line -Hybrid

Sanderson
Job LocationBristol
EducationNot Mentioned
Salary26,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT Support Analyst -2nd lineHybrid role - North BristolSalary - £26000-£30000An exciting opportunity to fast growing company as an IT Support Analyst - 2nd line. As a 2nd Line IT Support Analyst, you will have the chance to join an IT Service Delivery Team in Bristol to support the delivery of a stable and compliant service to end-usersand selected business partners. The IT Support Analystwill work with colleagues in the Service Delivery team to manage incidents and service requests logged through our Core ITSM (IT Service Management Solution).Responsibilities:

  • Provide technical support for hardware, software,and networks across the business.
  • Work with internal colleagues and third parties to deliver technical services.
  • Use automation wherever possible to build or improve existing technical capabilities.
  • Delivery of exceptional service to all users of IT, within a structured IT environment aligned to industry standard frameworks (ITIL Framework).
Skills:As an experienced IT Support Analyst, you will have:
  • Some basic knowledge of Batch/Powershell scripting.
  • Proven experience in supporting and maintaining end-user computing solutions including physical desktops, mobile devices (laptops, tablets, smart phones), printers, and end-device security and remote access technologies.
  • Experience with supporting a Windows 10 desktop estate..
  • MCITP or another IT based certification. ITIL Certification is preferred but not essential.
  • Working knowledge of mobile device management technologies (Intune), Microsoft Azure, Active Directory, Group Policy Management, DHCP, DNS, O365 management.
  • Experience in supporting a VMware-based Virtual Desktop Infrastructure (View, vCentre, vSphere).
Benefits:
  • Hybrid role
  • Free parking
  • A great chance for career progression
Please send over your most up to date CV if you are interested in this role.

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