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IT Support Analyst

RE Recruitment
Job LocationBristol
EducationNot Mentioned
Salary24,000 - 28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT Service Desk AnalystBristol£25,000 + bonusMondayFridayshifts between 8am-6.30pmFantastic benefitsDue to expansion an exciting IT Support opportunity has become available within the managed service provision within a business with excellent training and career progression opportunities.As an IT service desk analyst you will work within the managed IT division, providing excellent service. This would suit a 1st line support technician.The role:

  • Respond to day-to-day queries related to system issues, performance, user requests/queries, web and email services via telephone, email and the ITSM Ticketing Platform
  • Maintain support tickets correctly and keep the client updated
  • Install and support hardware components including laptops, monitors and mobile devices
  • Manage workstations and laptops via SCCM and other remote connectivity tools
  • Work within an ITIL framework to ensure operations SLAs are met.
  • Develop existing customer relationships and build a rapport with stakeholders
  • Attend remote sites when required
  • Consult with onsite and offsite teams as required to resolve incidents and develop individual skillset
The person
  • Microsoft Office
  • Desktop/laptop set-up, configuration and performance tuning
  • Web and E-mail Security
  • Antivirus Software
  • Managed Print Solution software
  • Apple Mobile Devices - iPhones and iPads etc
Nice to have:
  • Legal Business ApplicationsDocument Management Systems, Finance Systems, Time Recording, Case Management and Digital Dictation etc
  • Exchange 2016
  • Windows Server
  • Microsoft SCCM/Intune
  • Mobility SoftwareMDM, iOS
  • Basic Active Directory Administration
  • Citrix XenApp and XenDesktop
  • Microsoft Remote Desktop Services
  • Corporate wireless systems
  • And ideally with either a Microsoft MCP (Windows Server 2012 and above), MCITP or another IT based certification. ITIL Certification is preferred but not essential.
BENEFITS
  • Competitive salary
  • 25 days plus bank holidays which increases with length of service
  • Bonus scheme
  • Training & Development
  • Day off for doing charity work and you might even get a treat on your birthday and work anniversary!
  • Cycle to work scheme
  • Pension contributions
  • Employee support wellbeing programme
  • Life insurance
  • Home working
  • Join a business with a fantastic culture
If this role sounds of interest to you, apply today to Sadiek @ RE Recruitment .comRE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you havent heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful.ENG1

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