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IT Support Analyst

Michael Page Technology
Job LocationBristol
EducationNot Mentioned
Salary200.00 per day
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

The IT Support Analyst is a 6 month contract, supporting 1st - 3rd line with a heavy focus on 2nd line. This position is Hybrid mainly working from home with 1 day per week on site based in North Bristol.Client DetailsPublic sector and Government.DescriptionThe IT Support Analyst will be responsible for:

  • Troubleshooting and resolving customer IT technical support issues.
  • End-user systems administration.
  • Working closely with 1st and 3rd line colleagues as needed.
  • Monitoring and managing support tickets from start to timely conclusion to required standards.
  • Setting up, configuring and deploying laptops and desktops.
  • Completing standard Service Desk tasks such as processing new staff, leaving staff, requests etc.
  • Reporting more serious technical issues to 3rd line colleagues and supporting troubleshooting and resolution.
  • Involvement with and supporting delivery of IT projects.
  • Being alert to wider issues and patterns, e.g., a potential software issue or change that may impact on many staff.
  • Ensuring deployed software is licenced where required.
  • Undertaking some 1st line duties as required including support ticket logging and management.
  • Working with 1st and 3rd line colleagues to resolve issues and develop solutions.
  • Maintaining technical documentation and developing and maintaining written guidance as needed.
ProfileThe IT Support Analyst will have a proven track record in:
  • Server-side end-user administration and troubleshooting (Active Directory)
  • Service Desk support tools such Lansweeper, Bomgar, Solarwinds, PRTG, Mimecast, Microsoft Endpoint Manager.
  • MDM and mobile device and phone management and support (Samsung Knox, Microsoft Endpoint Manager).
  • Client-side OS and application troubleshooting and resolution including Windows 10, 365, Office 2016, Teams, Sophos. Apple device, iOS, MacOS, and Jamf experience welcome but not essential.
  • Experience of telephony end-user administration and troubleshooting such as Microsoft UC and Mitel VoIP.
  • Desk-side hardware deployment, break-fix and repair (Dell laptops, desktops etc). Familiarity with desk phones, headsets, printers etc.
  • Managed printing troubleshooting (Canon MFDs and Uniflow).
  • Understanding of networking principals, such as structured cabling, patching, DHCP, DNS, TCP/IP.
  • IT security awareness, supporting team to resolve of security incidents
  • Full driving licence is desirable to travel to the Britol office when required
  • Show willingness to support colleagues across 1st-3rd line
Job OfferThe IT Support Analyst is offering:Inside IR35 day rate of up to £200 per day.Working hours are 37 per week: Monday to Thurs 7.5 per day, Friday 7 hours.Flexible start and finish times between 8am - 5pm. Flexibility required to cover the service deskYou will be required to work from site 1 day per week in North Bristol.All equipment will be provided.Great working environment and friendly/supportive team.

Keyskills :
WindowsIT SupportMicrosoft2nd lineDesktop supportIT EngineerIT technicianIT analystSupport desk

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