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Job Location | Bristol |
Education | Not Mentioned |
Salary | Salary negotiable |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Job Title: IT Service Management (ITSM) LeadLocation: Bristol, UK - Hybrid - working from home options available Compensation: Competitive + benefitsRole Type: Full time / PermanentRole ID: SF 48166It starts with youAt Babcock were working to create a safe and secure world, together, and if you join us, you can play your part as an IT Service Management (ITSM) Lead at our Ashton House site.As an international defence company, we support and enhance our customers defence and security capabilities and critical assets, meeting their requirements of value for money, increased availability, modernisation and flexibility.Mission Systems The IT Service Management (ITSM) Lead role is based within our Mission Systems business area.Babcock is a trusted provider of integrated solutions for global defence and security. We have a wide portfolio of best-in-class intelligence surveillance and reconnaissance solutions, communications, and weapons launch and handling solutions across alldomains, integrating the best of industry to meet our customers needs.The roleThe difference our new IT Service Management (ITSM) Lead will makeAs an IT Service Management (ITSM) Lead youll have a role thats out of the ordinary. Supporting the vital MILSATCOM Service Delivery Organisation using an ITIL framework Service Management toolset. Accountable for capturing existing service managementprocesses and leading change, ensuring smooth transition to a modern agile approach. Reporting to the Head of Transformation, youll also be the lead for ITSM as part of multi-million pound programme of improvement. This is a fast-paced, challenging role ona significant project.Day to day, youll represent Babcock during site visits to clients Operational Sites, capture existing Service Management processes and reflect to the Enterprise Architecture team along with representing Babcock at stakeholder meetings, Governance forums, DesignReviews and Readiness Assessments to delivery new ITSM approach. Youll define the Service Management Strategy for Operations, driving change using ITIL best practice, continuous improvement and automation and also work closely with modelling and softwareteams to define and deliver into service improved approach using BMC Remedy Helix. Being the ITSM Lead, youll be accountable for collaborating with wider client stakeholders to understand and align with their ITSM programme in a significant change environment.At Babcock, we have a history of helping talent go far. With our track record of innovation, youll continually develop your knowledge and expertise.We offer flexible working to give people more options to better integrate their work and personal life, whilst ensuring that business needs are met. This role provides hybrid working arrangements with 1-3 days in the office/onsite and 2-4 days working fromhome.Essential experience