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IT Service Desk Analyst

IT Talent Solutions Ltd
Job LocationBristol
EducationNot Mentioned
Salary22,000 - 25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT Service Desk Analyst required for my client based in Bristol for a permanent role paying up to £25kThere is no parking on site.You will be required to be office based for the 1st 6 weeks induction / training and then they currently operate a hybrid model but this could be subject to change.You will be part of a team supporting approx. 600 users on a variety of IT issues.The roleThe position primarily involves supporting and troubleshooting all aspects the desktop and application environment.Your responsibilities will be:

  • To respond to day-to-day queries related to system issues, performance, user requests/queries, web and email services via telephone, email and the ITSM Ticketing Platform
  • Maintain support tickets correctly and keep the client updated with progress every day
  • Install and support hardware components including laptops, monitors and mobile devices
  • Manage workstations and laptops via SCCM and other remote connectivity tools
  • Work within an ITIL framework to address issues transparently to ensure operations SLAs are met.
  • Develop existing customer relationships and build a rapport with stakeholders
  • Adhere to the clients established policies, procedures, standards and guidelines at all times, including Asset Management, Starters, Leavers, Changes, ISO27001 etc.
  • Take responsibility for ensuring the clients Asset Management inventory is accurate and the starters, leavers, change process is followed
  • Consult with onsite and offsite teams as required to resolve incidents and develop individual skillset
  • Complete other duties as requested by your line manager
It would also be beneficial to have experience of the below but it is not an essential requirement;
  • Exchange 2016
  • Windows Server
  • Microsoft SCCM/Intune
  • Mobility Software - MDM, iOS
  • Basic Active Directory Administration
  • Citrix XenApp and XenDesktop
  • Microsoft Remote Desktop Services
  • Corporate wireless systems
  • And ideally with either a Microsoft MCP (Windows Server 2012 and above), MCITP or another IT based certification. ITIL Certification is preferred but not essential.
Small print
  • Operational hours: 08:00 - 18:30 Monday to Friday.
  • Shift patterns: 08.00 - 16.15, 0830 - 1645, Core - 09.00 - 17.15, 10.15 - 18.30
  • Occasional travel to other offices and overtime may be required to meet the demands of the business.
  • A DBS clearance will also be required

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