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IT Applications & Support Engineer

Michael Page Technology
Job LocationBristol
EducationNot Mentioned
Salary£35,000 - £40,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Our client is seeking an IT Applications & Support Engineer to join a small collaborative team. This role will cover Applications and IT support (2nd line) working mainly with Microsoft 365 and in-house systems. Hybrid working 50/50 from home and office,based in Bristol City Centre.Client DetailsOur client is a well known Legal firm.DescriptionThe IT Applications & Support Engineer will have split duties between:IT Support:

  • Manage helpdesk queues to ensure timely resolution of issues
  • Provide hardware support for our fleet of laptops and docks/monitors
  • Mobile phone support for 50 company iPhone users, and assist with accessing company resources on personally owned devices
  • Assist with VPN connectivity issues
  • Manage AD/Azure AD user accounts for starters/leavers
  • Ensure asset management database is constantly kept up to date
  • Provide new users with a basic IT induction
  • Manage Exchange Online / Teams groups and distribution lists
  • Provide IT assistance for equipment rollouts / office refurbishments
Application support:
  • Provide triage support for our internal automated processes
  • Assist colleagues with issues using main system
  • Support end-users with Microsoft 365 applications
  • Maintain helpdesk system (adding categories etc)
  • Maintain desk booking system
  • Assist with our Phishing awareness system
ProfileThe IT Applications & Support Engineer is:
  • Active Directory administration
  • Windows 10 / Microsoft 365 user support
  • Laptop hardware maintenance
  • Use of a ticket-based helpdesk system
  • Strong problem-solving and troubleshooting skills.
  • Excellent customer-focussed communication and collaboration abilities.
Advantageous:
  • Be willing to embrace new technologies such as automation/AI and have the appetite to incorporate them into the role.
  • Experience of Azure and Azure AD
  • Relevant Microsoft / CompTia qualifications
  • Apple iPhone / iOS experience
  • Power Automate
  • Software systems testing
  • ITIL / ISO27001
Job OfferAnnual Salary between £35,000 - £40,000 + benefitsHybrid working, 2 or 3 days split between Bristol office and home.

Keyskills :
2nd lineIT EngineerDesktop SupportIT AnalystIT Support DeskApplications AnalystIT support analystIT support Engineer

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