Guest Relations Manager

Job Description

Reed recruitment in Bristol is delighted to be recruiting for a Guest Experience Manager to Join a Highly reputable company who are looking for a Guest Experience Manager, they need to be passionate, patient, compassionate and have a gritty determination.Job Title: Guest Experience ManagerJob Type: Full-timeLocation: Bristol Temple back, United Kingdom• Salary: £26,000 - £28,000 Depending on experience• 37.5 hours per week• 07:00 – 19:00 Mon-Fri• Company Pension• Great Range of BenefitsJob Summary:This company is an inspiring, progressive, and eco-friendly workplace in the heart of Bristol.Arguably the most important appointment of the building, a front of house role that gives the building personality and puts life and soul into everyday occupation for our guests.Candidates for this position will be evaluated on their ability to exercise patience, compassion, grit and kindness.You must be eager to grow; this role is designed to push you to grow personally and professionally. Embrace accountability and ownership, you will be expected to make meaningful and innovative contributions to the experiential aspects of the building and itsdigital layer. This requires willingness to take on new challenges, experimentation and embracing learning from your failures.Key Responsibilities:• Ensuring a warm welcome full of your character for everyone who comes through the doors, forging relationships, remembering names, and implementing little touches that make people smile and (fleetingly) forget the pressures on them;• Owning and embracing the welcome experience and front of house areas, driving standards to make the spaces sparkling, comfortable, welcoming, memorable and useful – whether lobbies, WCs, showers, cycle stores or smokers’ areas – being house proud and thinkingabout whether these spaces are working for their customers;• Delivering outstanding biophilia – whilst signature plants in eye-catching containers matter and seasonal floral arrangements are expected, you will develop planting strategies which support health and wellbeing, promoting cleaner air and delineating zonesfor different purposes such as reflection and decompression space from other more heavily trafficked areas.• Being eagle-eyed about attention to detail such as signage (a friendly tone, with top notch presentation), user interface of iPad visitor entry experience or app-based access control, wallpaper or background screens/screensavers on visitor iPad and FOH screens;• Implementing outstanding reception procedures – call handling, service desk requests, key handling, post and deliveries, bookings of amenity space, problem handling, emergency notifications.• Reporting service failures to the Help Desk and owning their resolution. Communicating progress updates and managing the ticketing process in any designated system.• Candidates for this position will be responsible for ensuring that the highest standards of management, maintenance and service are being maintained with a focus on the management of hard services & contractors.• You will need to be able to demonstrate knowledge of working in buildings that have had fit outs or refurbishment projects focusing on your proactivity to resolve issues, deal with complaints and contractor management. The working knowledge of Health & Safetyand work permit documentation is essential and IOSH qualification is desirable.