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| Job Location | Bristol |
| Education | Not Mentioned |
| Salary | 22,000 - 25,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
German Speakers / Customer Service / Reservations Executive£22,000 - £25,000 + BonusHybrid role: Central Bristol office and home basedThe CompanyA fabulous opportunity exists to join a hugely successful and growing organisation who truly value their staff.The Job:To provide an excellent reservations service to all business and leisure guests, maximising revenue and occupancy whilst ensuring the highest possible levels of customer service speaking both German and English,Key responsibilities;Working in a super Reservations department your role will be to talk to business and leisure guests with a view to booking their accommodation both internationally and across the UK. You will answer the telephones in accordance with company standards,identify customer needs and convert enquiries to bookings, dealing with queries and bookings in a polite and efficient manner and building appropriate relationships with customers and that encourage rebooking as well as proactively manage enquiries receivedto maximise conversion.The Person:Must be a fluent German SpeakerPrevious experience in Hospitality, Customer Support either retail or contact centresIndustry advantages; travel websites, online advertising, eCommerce or additional languages; these are desirable but certainly not essentialHighly motivated and passionate, have high standards and love providing a first-class serviceExcellent IT skills, attention to detail, able to learn and retain information and have great time management and organisational skillsGrowth mindset, open to new ideas, embrace feedback & coaching and challenge beliefs to deliver an exceptional customer experienceThe Salary: £20,000- £25,000 + BonusThe location: OFFICE BASED (Bristol Central) & HOME WORKINGThe hours: Monday to FridayThe Benefits: Staff and Family & Friend Discount, Individual Bonus Scheme (paid quarterly), 21 days holiday rising to 25 days, Life Assurance & Income Protection, Private Medical Cover, Cycle to Work Scheme.