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German Customer Service Advisor

red recruitment
Job LocationBristol
EducationNot Mentioned
Salary£25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Red Recruitment is excited to be recruiting German Speaking Customer Service Advisors to join an insurance company who have been operating for over 150 years. This position will involve resolving customer queries in German. This role is located in BristolCity Centre and has a salary of £25,000 per annum as well as many benefits.Benefits and Package for an German Speaking Customer Service Advisor:

  • Salary: £25,000 per annum
  • Hours: Monday - Friday, 8am - 4.30pm (37.5 hours per week)
  • Contract Type: Permanent
  • Location: Bristol City Centre
  • Income Protection
  • EAP Counselling and 24/7 GP access (available for your family also)
  • Private Medical Insurance (After 12 months of service)
  • 29 days annual leave including bank holidays
Key Responsibilities of an German Speaking Customer Service Advisor:
  • Answering and making phone calls and responding to enquiries within target timescales
  • Confirming and verifying insurance details that are provided and accurately entering them into the database
  • Reviewing and responding to insurance documents and miscellaneous correspondence within target timescales to confirm clients insurance criteria are met
  • Dealing with high value German speaking clients
  • Resolving customer complaints within target and FCA guidelines ensuring that customers are treated fairly
  • Translating documents as necessary
Key Skills of an German Speaking Customer Service Advisor:
  • Must be able to speak German fluently and to a professional standard
  • Previous experience in a customer service
  • Preferable experience within claims or insurance but not necessary
  • Excellent telephone manners and customer service
  • Able to use Microsoft Office 365, particularly Excel
  • Must have organisational and prioritisation skills
If you speak German fluently and are interested in this position, please apply now!Red Recruitment (Agency)

Keyskills :
German inbound call centre customer service collections adminstration contact centre outbound call agent support advisor Deutsch Contact centre industry

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