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Customer Support Agent

Yolk Recruitment Ltd
Job LocationBristol
EducationNot Mentioned
Salary£27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

1st Line Customer Support Agent - Bristol - 3 Days onsite - £27k + On Call AllowanceYolk Recruitment are working with a brand new client who are looking for a 1st Line Customer Support Agent. If you are looking for a new challenge and would like to join an organisation which will support your development then get in touch today.Responsibilities

  • Providing front-line support to customers via various communication channels (phone, MS Teams meetings, Portal, and email).
  • Gaining in-depth knowledge of the software user interface to offer expert advice and guidance to customer queries.
  • Creating, updating, and uploading help materials reflecting system changes to our online Customer Support site.
  • Setting up new user account access and managing licenses for the Support Site.
  • Arranging and organizing application updates for our hosted customers.
Essential Skills
  • Minimum 1 year of experience in a similar role.
  • Eligibility to work in the UK.
  • Strong verbal and written communication skills.
  • Good IT skills, including proficiency in MS Office, image and video editing.
  • Ability to quickly learn new skills and adept problem-solving abilities.
  • Experience with Support Portals and Internet Information Services (hosted web app) is advantageous.
Desirable Skills
  • Previous experience working with ISO (9001 and 27001).
  • Familiarity with SQL Database.
  • Experience in Asset Management/Engineering or working with Local authorities or similar organisations.
  • A degree in Information Technology or Computer Science would be advantageous.
Please get in touch to see the full description.

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