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Customer Services DWP

Appcastenterprise
Job LocationBristol
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time or part-time

Job Description

We are looking for a team of experienced Part-Time Inbound Customer Service Specialists to join our TP family for one of our government campaigns. If you enjoy supporting customers and have a desire to serve a real purpose as the countryfaces difficulty in the cost of living crisis, this WILL be the role for you!Role: Part-timeCustomer Service SpecialistSite: Working from HomeStart Date: 29th January 2024Contract: Part-Time3 days per week Monday to FridayHours: 21 Hours per weekShifts: Full flexibility needed from candidates to work between 8:00am-6:00pm Monday to Friday, NO WEEKEND WORKING and NO BANK HOLIDAYS.Salary: £11,378.64 pa (£10.42ph)Training Duration: Training will be fulltime (37.5hours)15 days, Monday to Friday for 2 weeksWhat does my role involve

  • A typical day will see you working in a lively & vibrant environment.• You will start your day signing into your systems, making sure you are ready for the day ahead.• As a Customer Service Specialist your role will involve providing excellent service to a diverse range of customers and employers. • You will be working on an inbound channel and supporting with online queries from customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, changeof details/circumstances, new Universal Credit claims and appointment-related queries. • You will be informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.
What do we need from you
  • Strong verbal and written skills with the ability to show attention to detail• Ability to establish collaborative customer relationships in a fast-paced environment.• A good attitude and the ability to interact with lots of different people.• Professional and friendly telephone manner.• Customer Service experience.• Experience of working in a target driven environment to a high standard.• PC skills, and the ability to navigate multiple systems competently, with ease.• A good consistent typing speed.• Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.• Able to work within a fast paced, engaging environment.
Benefits of being a Customer Service Specialist • On-line recruitment process, with potential job offer within 24 hours and fully paid training.• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary.• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.• Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP! And £300 for your friend too!• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub.• Life Assurance Cover & Pension Scheme.• Length of Service and monthly recognition awards.• Opportunities for career development and progression.If you’re interested in joining us, APPLY TODAY to create your application and a member of our friendly recruitment team will be in touch with you within 48 hours!#Priority

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