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Customer Service Representative

Appcastenterprise
Job LocationBristol
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Do you enjoy helping others and providing excellent, friendly service to every customer you speak to Are you looking for a job which providesfull training, support toreach your potentialandcareer progressionopportunitiesthroughout the UK If so, wed love you to apply for one of our exciting Customer Service Representative opportunities.Things you need to know

  • These arepermanentjobs
  • Our full-time working hours are 37.5 hours per week, Monday to Friday between 8am and 5pm
  • The starting salary is from £21,500
  • We are based next toBristol Parkway, offeringfree and secure on-site parkingor a short walk to localtrains or buses
What will you be doingYou will be providing support to the customers of a major UK financial institution. This involves communicating using a variety of methods including over the phone, by email and in writing, advising members, resolving queries, collaborating with independentfinancial advisors, and most importantly, providing our customers with an exceptional level of service.Benefits
  • We offer 23 days holiday (plus bank holidays), flexible working, and company pension
  • Our site has an on-site coffee shop & cafe bar, restaurant, local shops and a gym
  • There are kitchenettes areas throughout our site, and we offer free hot drinks from our machines
  • A passion for helping people and providing great service. This may have been gained through work in a call centre environment, retail, hospitality, travel, or other customer-focussed environments
  • Adesire to learn. From day one, we will invest in your professional development by providing extensivegroup andpersonalised trainingthat will assist with your growth as a first-class Customer ServiceRepresentative.
  • People who are great atbuilding rapport and explaining things over the phone
  • Knowledge using Microsoft Office (e.g. word, excel) and a variety of computer systems
The application processTo help you show us your potential we will invite you to play a series of online games. Once you have completed these, we will review your cv and, if successful, invite you in for an interview.Who are DiligentaDiligentas vision is to be acknowledged as the best platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients operations. As a business, we drive a culturethat is founded on positive change and development.

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