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Customer Service Agent

GerrardWhite
Job LocationBristol
EducationNot Mentioned
Salary20,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Title: Customer Consultant - ServiceLocation: Bristol, BS35 4BLSalary: £20,500 plus great benefitsWe are looking for self-motivated individuals who are looking to work in a friendly, supportive, team orientated and customer-driven environment.We pride ourselves on delivering great results through a combination of hard work, collaboration, and dedication. Working here is all about making a difference. A difference for our customers and our business. Its about putting our customers at the heartof what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work.About the role

  • You will take inbound calls from our customers helping them with queries about their existing policies.
  • Youll guide customers through the process to make a change to their existing policy; whether its a name or address change, or something more complex.
  • Using your product knowledge and customer service skills youll resolve and offer solutions
  • Building rapport and understanding each customers requirements
  • You will also be required to support customers who are unable to complete our online journey for setting up new policies or renewing their existing policies.
  • The full-time working hours are 37.5 hours per week. Well need you to be available Monday to Friday 9 am- 6 pm. Typically if you are opting for full-time hours, youll work a 7.5-hour shift with an unpaid lunch break and then one in three Saturdays between9 am-1 pm (when you work a Saturday, youll get the time off in lieu). However, we are open to discussing all sorts of flexible options to suit you, including part-time hours, split shifts and much more so please apply so we can discuss this with you in moredetail
About youYou will be at your best when you are helping customers by delivering exceptional service. Ideally, you will have experience working in a fast-paced environment with a focus on performance and putting the customer first.You will:
  • Be a strong communicator with the ability to adapt your style to each customer.
  • Be energetic and have a positive approach to problem-solving.
  • You will need to be able to understand customers needs effectively showing ownership, empathy, and resolution.
  • Strong verbal communication skills are a must with the ability to adapt your style when needed.
  • You must be self-motivated, driven, and resilient to meet and exceed your performance targets and KPIs.
  • Need a broadband upload and download speed of at least 5 Mbps. If youre not sure what your internet speed is, you can check it by googling internet speed test and selecting the Run Speed Test button.
Whats in it for youYou can expect to receive full training and support until youre fully competent in the role. Your training will be remote-based and some on the job - at every stage of the training well make sure youre happy and confident with what youve learnt.We believe in the value of developing our people and we can offer you genuine career opportunities. Following your initial induction and training, we will provide valuable in-role development, youll also can attain accredited industry qualifications.You will also have access to lots of benefits including:
  • 33 days Holiday (including bank holidays)
  • Discounts on hundreds of big-name brands, experience days and restaurants
  • Wellbeing support
And much more!Apply today if you would like more information about the role!

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