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Customer Service Advisor Includes Night Work

Red Recruitment
Job LocationBristol
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Alarm Receiving Centre Operator - Night work includedWorking in a Secure NSI accredited environment within an Alarm Receiving Centre (ARC), you will be required to monitor various types of alarms, including but not limited to: Intruder, PA , Fire and CCTV. Predominantly, this role is telephone based and you should have the ability to provide excellent customer service in a call centre environment.The ideal candidate will have the ability to solve problematic situations, good listening skills and patience, offering customers assurance and clarity.Duties of an ARC Operator:

  • Processing Incoming telephone calls, liaising with customers, clients and Security Companies
  • Handling and management of high priority/life or Non-life alarms
  • Helpdesk Desk support to our clients and store staff
  • Updating and reporting on clients recorded information
    • The Ideal ARC Operator will have:
  • IT experienced and confident in the use of Microsoft Office suite, sending emails, accurate data input
  • Good clear telephone voice and helpful telephone manner
  • Ability to listen
  • Self-motivated, willingness to learn and good work ethics ie punctual, reliable, team member
  • Ability to manage internal and external relationships
  • The ideal candidate will have a valid CCTV SIA licence or be willing to attend a three day course to obtain the SIA CCTV qualification (Company Funded).
    • 12 hour shifts 4 on 4 off days and nights. Hours of work are: 4 x 12 hour shifts (7am-7pm or 7pm-7am alternating) then 4 days off. Plenty of overtime available if required, but not compulsory.All offers of employment are subject to the receipt of satisfactory references from previous 10 years employment history, police (CRB check) and credit checks.Own transport is recommended due to the location unless you live in the Hengrove/ Bishopworth/ Whitchurch areas.The start date is ASAPRed Recruitment (Agency)#REDBS #REDUK Required skills
  • Dispatch
  • sales
  • call centre
  • customer service
  • inbound calls
  • contact centre
  • Night work
  • 111
  • Dispacher

    • Keyskills :
    Dispatch sales call centre customer service inbound calls contact centre Night wk 111 Dispacher

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