Customer service advisor

Job Description

Customer Service Advisor£19344 - £21424BristolMonday - Friday 8.30 - 5pmAn exciting and diverse role has opened up with one of our clients based in Bristol. As they expand their customer support team. They are offering the chance to experience a different side of patient care and the opportunity to make a real difference; asyou deliver exceptional customer service to the public.They are seeking a talented and experienced customer service advisor to join their team; to support their customers and colleagues with operational enquiries, maintain patient records and achieve complaint resolution.You will be confident in helping customers via phone and email and keen to take ownership of the issues raised; identifying the best solution to resolve their query first time.You treat customers as individuals and are able to demonstrate the ability to balance the needs of the customer, with the needs of the business.This is a fantastic opportunity within their expanding business; Our client is looking for an enthusiastic and hard-working person to become a valued member of their team.In return, they will help you to grow your skills & expertise and to be proud of what you do. Your voice matters to them; you will play a key role in shaping our business to exceed customer expectations and helping them to transform the industry.Job role

• To work alongside their clinical and dispensary teams and directly reporting to the Customer Service Manager; to achieve the support team and company objectives.
• To respond to all customer contact through telephone, email and social media.
• To produce correspondence in an accurate and professional manner relating to patient issues.
• To be responsible for accurate data input in relation to patient consultations and accounts.
• To ensure all complaints are managed effectively and escalated appropriately, when they cannot be resolved at first point.
• To communicate effectively and professionally with third-party organisations.
• You will be the voice of our customers, representing their needs throughout the rest of the business.
• You will act as a role model for the companys values and behaviours.

Desirable experience

• Previous Customer Service experience.
• Complaint handling experience.
• Previously worked within a fast-paced environment.
• Proficient in Microsoft Office and email systems; previous knowledge of Zendesk or similar customer service platform is beneficial.

Desirable attributes

• Discreet and able to maintain confidentiality.
• Displays empathy and respect for others.
• Accurate and professional communicator both verbally and written.
• Excellent interpersonal and collaborative skills.
• Positive attitude and strong work ethic.
• Passionate about helping others.
• Excellent time management: organisational and prioritisation skills.
• Excellent problem-solving skills: displays initiative and ownership.
• Works well under pressure.
• Consistently strives for improvement: personal performance & departmental.
• Flexibility: roles are adapting to meet changing needs of our business.
• Coach-ability: must be able to take direction and accept feedback.

Compensation details

• Based in Brislington, Bristol, BS4
• Working pattern: 40 hours per week, 8.30am - 5.00pm with 30 minutes lunch break Monday - Friday
• 23 days paid holiday plus all bank holidays
• Pension & bonus
• Car parking space available
• On-going training and development opportunities

Keyskills :
Customer ContactCustomer ExpectationsCustomer ServiceCustomer Support