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| Job Location | Bristol |
| Education | Not Mentioned |
| Salary | £21,350 per annum, inc benefits |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse andinclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.As a Customer Service Advisor you will be constantly interacting with our customers over the phone. You will be the voice’ of Metro Bank aiming to Surprise & Delight our customers by being an expert in our processes and systems, delivering amazing customerservice and creating fans for life.What you will do:• Provide fantastic service and support to our customers over the phone• Be a representative of the Metro Bank brand• Advise our customers on all types of queries such as: balance enquiries, payments, internet banking, card management, using our mobile app• Update all of our systems, making sure you attend to every detail and record all conversations• Follow the correct processes to make sure our customers are safe• Live and breathe our amazing behaviours and be a great team playerAnd... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.What you will need:• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders• Ability to balance building relationships with your customers with attention to detail- we are a bank after all!• Strong computer skills with working knowledge of Microsoft Office• Be flexible to work a variety of shift patterns over the seven days Metro Bank are open• Ability to deliver excellent customer experience in a very fast paced environment• Right from the start, well give you full training and great support so you dont need previous experience of finance or banking, but you must have experience but you do need experience of dealing with customer service queriesOur promise to you…• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and number ofcolleague discounts!• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).• Upon completion of training, you will receive a salary uplift.
Keyskills :
Customer Service