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Customer Service Advisor

Tate
Job LocationBristol
EducationNot Mentioned
Salary22,000 - 24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job title: Mortgage Administrator / Customer service Representative (3 positions)Location: BristolJob type: PermanentWho we areOur client looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation..What were building We now need a Mortgage Administrator to support the transformation and the future growth of the business within the Customer Services function, so it can stand out for experience and service we deliver by building on our service reputation, and deliveringmarket-leading service excellence for our customers and advisors.Job summary To ensure that we put the customer at the heart of everything we do in line with our company values. To deliver a high quality of work ensuring that these are accurate and within stated timescales. To work as part of a team as well as with other colleaguesto enhance the overall customer experience. To contribute to the team ethic, working with colleagues in training and the improvement of knowledge, constantly striving to enhance the overall customer experience.What youll do

  • To take responsibility for end to end process of tasks undertaken, ensuring own knowledge of all products and regulatory environment is understood and complied with. To amend and maintain accurate company records to ensure legislative, customer and companyrequirements are met. To maintain technical product knowledge in order to support team colleagues, provide cover, and achieve department objectives.
  • To answer incoming telephone enquiries across the full product range, respond to them and fully document how they were resolved, ensuring that all communications are handled accurately and adopting the most approptiate method of communication. To maintainrelationships with advisers and other business areas.
  • Investigate and resolve complaints and queries, in line with the Divisional and Regulatory complaints procedures, identifying and addressing the cause and remedying the underlying issue of the complaint and balancing the needs of the customer, the Companyand Regulator.
  • Actively contribute to the continuous improvement and development of the team, through reviewing procedures to meet expectations of service and conduct, and improve on own self development.
Who you are
  • Diligent and conscientious in the accuracy of their work, excellent attention to detail
  • Excellent Customer Service experience
  • "Can Do", proactive attitude
  • Excellent written and verbal communication skills
  • Ability to operate in a fast paced, dynamic environment and able to work under pressure
  • Intermediate knowledge and experience of MS Office
Qualifications
  • Minimum of 5 A*-C GCSEs (including English and Maths - essential
What youll like about working hereAs a UK colleague, youll receive a competitive salary and comprehensive reward package including income protection, private medical insurance and life assurance, along with a generous pension and bonus scheme. Youll also receive the support you need withyour personal and professional development.Our focus is to have an engaged, committed and motivated work force, operating in a high performing and collaborative culture. We want to create an organisation that offers opportunities for all our people to develop their skills and talent, and build rewardingcareers with us.Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.Tate is acting as an Employment Business in relation to this vacancy.

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