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Customer Service Advisor

Pertemps Bristol Commercial
Job LocationBristol
EducationNot Mentioned
Salary22,000 - 25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Aglobal-leadingAutomotiveclient are looking fora Customer Service Advisorto join their growing Bristol team, supporting Fleet Managers across various businessaccounts.

  • This is a permanent, full-time role working 37.5 hours per week Monday - Friday
  • Salary on offer up to £25,000 per annum (depending on experience)
  • Office-based role - Northeast Bristol - parking and bike storage onsite
  • Full training provided with growth and development opportunities on offer
The Customer Service Advisor role:
  • Key point of contact for the Customer Care needs of Fleet Managers across a portfolio of accounts
  • Work collaboratively with key colleagues within the Customer Support team to ensure Customer needs are met through the delivery of administrative and processing support (including Quote/Order/Purchase) to appropriate accuracy, quality and delivery to SLA.
  • Proactively manage the renewals process across a portfolio of accounts, seeking solutions for customers whilst driving commercial performance and seeking opportunities for further account penetration (including keeping renewals database up to date)
  • Develop strong relationships with Fleet Managers and work (in collaboration with Account Managers) to increase product penetration across full product portfolio
  • Develop knowledge and expertise in relation to products, process and systems to enable maximum effectiveness in role
The ideal person for the Customer Service Advisor role:
  • Previous experience within a Customer Service role, operating in a corporate B2B environment
  • Excellent communication skills both written and verbal as well as strong report writing and presentation skills.
  • Excellent time management, planning and organisational skills
  • Self-motivated with the ability to take ownership
  • Highly competent in Microsoft
In return you will receive:
  • A generous contributory pension scheme
  • 25 days holiday + Bank Holidays
  • Support towards your CPD certificate
  • Parking + close to bus and metro links
  • Enhanced parental leave
  • Occupational Health Programme
  • Volunteering Days off work to assist in charity work/ CSR Initiatives
Please click apply and submit your CV to be considered for the Customer Service Advisor role, or if you would like to discuss the role, please call Sophie at the Bristol Commercial Office.

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