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| Job Location | Bristol |
| Education | Not Mentioned |
| Salary | 21,089 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Acorn is seeking two Customer Service Advisors for their client based in Thornbury. This is a full-time permanent role.Contract type: Full-time, permanentHours: 37.5 per week, rotating between 8:00-18:00 shift-pattern)Salary: £21,089 per annumRole summary:* As part of a multimedia customer services team, you will be processing orders and handling queries via telephone calls, e-mails and web chat* As a self-motivated and enthusiastic individual your role will be to provide an outstanding level of customer service by identifying the customer needs and providing the best customer experience for each enquiryKey responsibilities:* Respond proactively to achieve first contact resolution of all enquires through a professional, approachable and warm service* Understand the customer needs to identify opportunities to add value to the interaction* Establish and build effective working relationships with both internal and external customers, demonstrating excellent communication skills* Support team development by participating in ongoing personal learning & development and training colleagues as directed by your manager* Use product knowledge to identify the right product for the customer* Work as part of the team to meet customer delivery expectations (on time and in full)* Process orders accurately and securely* Process and resolve service failures as a prioritySkills, competencies and qualifications:* Proven customer service is essential* Excellent communications skills both verbal and written* Proactive, problem solver* Numeracy* Organisational skills, including prioritisation* Proven ability to build rapport with customers and ability to confidently manage challenging scenarios through varied media channels (i.e. phone, e-mail and web chat)* Aptitude to learn* Attention to detail and accurate data entry* Computer literate with confident systems knowledge including Microsoft Outlook and Excel and experience of CRM systemsAcorn by Synergie acts as an employment agency for permanent recruitment.
Keyskills :
Customer Serviceemailofficephoneweb chat