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| Job Location | Bristol |
| Education | Not Mentioned |
| Salary | 19,767 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Acorn Recruitment is seeking a permanent Customer Service Advisor. This position is based in Thornbury and offers a salary of £19,767.60 per annum.Role Summary:As part of a multimedia customer services team, this role handling order processing order queries via telephone calls, e-mails and web chat. As a self-motivated and enthusiastic individual your role will be to provide an outstanding level of customer service by identifying the customer needs and providing the best customer experience for each enquiry whilst maximising revenue at every opportunity. Key Responsibilities:* Respond proactively to achieve first contact resolution of all enquires through a professional, approachable and a warm service * Understand the customer needs to identify opportunities to add value to the interaction.* Understand the wider company sales strategy to recognise sales leads and escalate as appropriate * Establish and build effective working relationships with both internal and external customers, demonstrating excellent communication skills.* Use product knowledge to identify and support the right uniform solution for the customer.* Deal with conflict confidently to resolve customer queries and complaints whilst adhering to company policies and procedures.* Process orders accurately and securely.* Process and resolve service failures as a priority * To be flexible and adaptable, supporting continuous process improvement that ensures a first class service.* To be considered for this position you need:* Excellent communication skills both verbal and written* Excellent Customer Service abilities* Good IT skills * A drive to offer the best service Acorn Recruitment acts as an employment agency for permanent recruitment.
Keyskills :
Customer ServiceOffice based