Contracts Administrator

Job Description

Contracts Administrator, Permanent post, Bristol, £26 - 27kLong established, leading Energy Services company, providing independant services to help companies manage their energy better, are seeking a Contracts Administrator to join them. You will be working for their wholly owned Smart Metering subsidary, who delivermarket leading Metering Services nationwide.The hours are 37 hours a week, offering hybrid working, 2 days in the office, but you may need to be in the office more days during the initial training period. This is a permanent position. There are lots of training and development opportunities for employeeswith the right attitude and determination, their close knit teams motivate eachother to achieve individual and collective success.There is a good social scene, employees work hard but a lot of effort is put into the fun stuff!As a Contracts Administrator you will be responsible to the Commercial Management for the clerical activity associated with the Smart Metering Business contracts. You must have previous experience to demonstrate excellent administration, organisational andcommunication skills.Responsibilities of the Contracts Administrator will include:-

• Promote Smart Metering services through telephone, email and personal communication with customers
• Prepare Meter Operator Agreements consistent with customer requirements and Smart Metering commercial policy. Enter details on Smart Metering IR systems.
• Manage the distribution and return including renewal of existing contracts
• Process supplier appointments, de-appointments and requests for metering work.
• Ensure customers are correctly billed in liaison with Accounting Support, including processing contract, billing and debt queries.
• Produce and validate billing reports for large customers
• Effectively communicate with customers (including senior managers and consultants), Data Collectors, Meter Operators, Suppliers and other service providers to resolve problems.
• Process records into document management systems
• Assist the Commercial Management to identify and implement improvements in business processes.

Skills required:-Competencies:

• Identify areas of improvement across existing processes such sales orders, maintenance required, logging enquiries etc.
• Consistently professional, confident and calm even in challenging situations.
• Demonstrate a customer focused approach; and an expectation of others to do likewise.
• Supportive and helpful team player with a flexible and positive attitude.
• Proactively share knowledge, skills and experience with others to increase team performance.
• Deliver a high volume of quality work on time.
• Strive to get things right first time.
• Strive to meet objectives and improve performance.
• Highly organised with good attention to detail.
• Prioritise work well.
• Work effectively and responsibly without close supervision.
• Reflect and evaluate own performance in order to identify areas for improvement; maintain a learning and development plan.

Communication & Interpersonal Skills:-

• Articulate, professional and clear verbal communication skills.
• Present information clearly and in an engaging way.
• Good interpersonal and rapport-building abilities.
• Precise and appropriate written communication skills.
• Good telephone manner.
• Good listener; can understand the needs of customers and colleagues.

Technical Skills & Knowledge:-

• Minimum requirement to be educated to GCSE or equivalent standard with A-C/Grade 5 or above in Maths and English
• Ideally educated to A level standard or equivalent
• Highly accurate data inputting skills
• Administration experience gained within a technical environment
• Strong problem-solving and analytical abilities
• Keep up to date with advances in business area, new methods and ways of working
• Strong administrative and organisational skills
• Intermediate knowledge of Excel, Word and Outlook

Excellent benefits to include,

• Pension scheme after 3 months (currently matching up to 8% if the employee also puts in 8%)
• Simplyhealth Cash Plan
• Increasing holiday with length of service (20 days start rising to 25 days pa plus bank holidays)
• Holiday EXTRAbuy up to 5 extra days holiday per holiday year
• Death in service benefit
• Interest free season ticket loan
• Employee Assistance programmeshealth, legal, counselling (through Simply Health)
• Ride to work scheme
• Ongoing learning & development. Career development opportunities
• GEM Awards (Going the Extra Mile) £50 bonus
• Refer a Friend Bonus £250 bonus
• Company Maternity scheme
• Free refreshments and fruit baskets
• Company social activities inc Summer BBQ, Festive lunch
• Wide range of Sports & Social Events e.g. 6-aside football, badminton
• Virtual exercise classes

We would be interested to hear from you if you have experience in, adminstration, sales administration, customer service, sales.