Cloud Engineer

Job Description

About Us We’re an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we’ve been finding better, more sustainable ways to solve complex technology problems for some of the world’s leading organisations and delivered solutionsthat millions of people use every day.In the last 30 years we won several awards, including a prestigious Queen’s Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach.Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery.We want to continue to grow our team with people just like you! About the Role We’re looking for hands-on Cloud Engineers with a thorough understanding of cloud technologies and service ecosystem to help to deliver, manage and evolve cloud systems on some of the most exciting digital programmes around, with clients in a range of industries.Youll work with our Managed Service teams alongside service analysts, service delivery managers, developers, architects, designers, analysts and product owners to support and resolve incidents and to drive innovation and automation, tooling and cloud infrastructuredevelopment.We encourage continuous learning, so as well as the opportunity to work with some of the brightest and best in the industry, we have learning paths to software engineering, cloud engineering or Service Management available for those looking to advance theircareers.You will have an opportunity to join our cloud academy as well to further your career and learn more about cloud technology.You will help to deliver continuous improvements for our cloud customers, diagnose and troubleshoot cloud infrastructure problems and help our customers adopt cloud natively.The role will have flexible working hours on a shift system and will possibly include occasional late night shifts or out of hours working. Ultimately, you will be a person our customer’s trust. They will rely on you to provide timely and accurate solutionsto their technical problems.Responsibilities include:

• Working with our service delivery teams to help support cloud infrastructure.
• Helping to identify, prioritise and complete backlog items to evolve client’s cloud infrastructure.
• Researching and identifying solutions to complex cloud infrastructure issues.
• Be able to understand and resolve complex technical issues.
• Tracking cloud related issues through to resolution, within agreed SLA’s
• Prioritising and manage multiple ongoing issues.
• Managing a communication plan for customer issues.
• Automating manual processes
• Documenting technical knowledge
• Maintaining strong relationships
• Configure and use observability tools to pre-empt issues and use them during troubleshooting
• Provide guidance on common security issues.

About You To be qualified for this role, an understanding of Microsoft, AWS or GCP technologies, experience of Terraform or similar IaC tool. If you’re naturally a problem solver, enjoy assisting customers with software or infrastructure issues and are able to explaincomplex technical issues and details simply, we’d like to meet you.Requirements for the role

• Proven work experience as a cloud, devops or Site reliability engineer.
• Good understanding of Microsoft, AWS, or Google cloud services, ideally at the Professional/Expert level.
• IaC technologies such as Terraform, BICEP, Cloudformation
• Hands-on experience with Windows/Linux/Mac OS environments.
• Ability to diagnose and troubleshoot advanced technical issues.
• Familiarity with IT Service Management (eg. Jira, ServiceNow) and similar native cloud tooling
• Demonstrate hands on experience with of containers & K8S
• Strong knowledge of serverless architecture
• Knowledge of the operation of PaaS databases
• Extensive experience of Ci/CD tooling (repo’s, pipelines, releases etc..)
• Demonstrate hands on experience with cloud observability and how it can be used.
• Have experience of landing zone deployment and management
• Demonstrate hands on experience with secure cloud networking
• Be able to work within multi-account/subscription configurations

Some of the Perks

• Flexible benefits allowance - you choose how to spend your allowance (additional pension contributions, healthcare, dental and more)
• Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individuals need, including 24/7 GP services, mental health support, and other
• Life Assurance (4 x annual salary)
• 25 days annual leave plus bank holidays
• Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH
• Discounts - we have preferred rates from dozens of retail, lifestyle, and utility brands
• An industry-leading referral scheme with no limits on the number of referrals
• Flexible holiday buy/sell option
• Electric vehicle scheme
• Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles, including unlimited access to O’Reilly
• Giving back - the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech
• You will become part of a squad with people from different areas within the business who will help you grow at BJSS
• We have a busy social calendar that you can chose to join- quarterly town halls/squad nights out/weekends away with families included/office get togethers
• GymFlex gym membership programme

Please note: any applicants must be able to gain valid SC clearance.