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Client Insight Manager

Hargreaves Lansdown plc
Job LocationBristol
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

JOB TITLE: Client Insight Manager CAREER DEVELOPMENT PATH: Manager or Being an Expert (RL3) REPORTS TO: Lead Client Insight AnalystRole OverviewThe Client Insight Manager exists to ensure we are getting the maximum value out of our data when designing, managing and monitoring our clients use of our products and services. Aiming to develop our understanding of our clients, sharing actionable insightsto capitalise on opportunities, develop the right propositions based on future client needs and put the client and insights at the heart of decision making across the organisationRole Accountabilities - Responsible for managing and developing the capabilities of a team of analysts aligned to our client propositional teams- Building and managing an intelligent and accessible suite of client insight dashboards that provide a heartbeat for the organisation, allow us to assess business performance, clients outcomes and monitor product governance- Translating business reporting requirements into business cases and scopes for work from our engineering and science partners in the Client Insight & Data department- Supporting the product and propositional functions of our business through exploration of our client data to create insights and actionable recommendations based on client need- Responsible for technology strategy for data analysis relevant to their area- Ensure continual development to meet the changing requirements of the end users by identifying, prioritising and manage a backlog of development features- Ensure appropriate governance is defined and imbedded to control for access, change management, and any potential impact from upstream processes- Monitor and manage the consumption of the application within any pre-defined commercial arrangement (e.g Number of profiles, Server Calls, Data Storage)- Monitor utilisation of those systems to ensure data validity & veracity and manage the footprint of the applications to avoid any duplication.- Responsible for both monitoring and improving the commercial and client outcomes of their given area by spotting trends and identifying opportunities to do things better through the intelligent use of data to:-

  • Improve client engagement and satisfaction scores across journeys
  • Drive improvements in conversion, acquisition and net new business
  • Reducing operational impact
  • Manage risk appropriately
-A valuable member of the Insight Leadership function, together with the Marketing and Digital Insight Manager are responsible for overall business performance oversight.- Bringing insights together from around the group to inform business priorities and shape future strategy with data and insights at its heart.What we are looking for: Were looking for someone who has experience, knowledge and skills in the following areas, however we appreciate that a successful applicant may not necessarily tick all of these areas:- Expert in data manipulation and analysis.- An exceptional communicator with the ability to articulate complicated problems across a number of different types of audiences; storytelling with numbers.- Experience using, building and maximising value out of dashboarding tools and visualisation techniques, specifically using PowerBI.- High levels of data query language (SQL) competency, specifically Sybase/MSSQL/Oracle/Imapala & Hive. As a minimum, basic/intermediate skill in data analysis using R or Python.- Proficient at prioritising workloads effectively through planning tools like JIRA as well as knowledge sharing through tools like Confluence.Why Hargreaves LansdownHargreaves Lansdown is the UKs largest and most successful investment supermarket for private investors, we pride ourselves on the incredible service we provide to over one and a half million clients who trust us with over £100 billion of their life savings.Our mission is simple, were here to empower people to invest and save with confidence. To us that means putting our clients first and going the extra mile to deliver a truly first class service. Three great reasons to join Hargreaves Lansdown:-
  • Serious Growth Potential
  • Service to be proud of
  • Making A Difference
Could our future be here

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