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CCTV Centre Operator

Alfred Recruitment LLP
Job LocationBristol
EducationNot Mentioned
Salary£24,149 - £24,150 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Alfred Recruitment is delighted to represent our client in the search for an ARC Operator. The successful candidate will be working in a Secure NSI accredited environment within an Alarm Receiving Centre (ARC), you will be required to monitor various typesof alarms, including but not limited to: Intruder, PA , Fire and CCTV. Predominantly, this role is telephone based and you should be able to provide excellent customer service in a call centre environment. The ideal candidate will have the ability to solveproblematic situations, good listening skills, and patience, offering customers assurance and clarity.Main Duties:

  • Processing Incoming telephone calls, liaising with customers, clients and Security Companies
  • Handling and management of high-priority/life or Non-life alarms
  • Helpdesk Desk support to our clients and store staff
  • Updating and reporting on clients recorded information
Full training will be provided, together with ongoing relevant training. However, experience in the following would be advantageous:
  • IT experienced and confident in the use of Microsoft Office suite, sending emails, accurate data input
  • Good clear telephone voice and helpful telephone manner
  • Ability to listen
  • Self-motivated, willingness to learn and good work ethics ie punctual, reliable, team member
  • Ability to manage internal and external relationships
  • The ideal candidate will have a valid CCTV SIA licence or be willing to attend a three day course to obtain the SIA CCTV qualification (Company Funded).
12-hour shifts 4 on 4 off days and nights.Work hours are 4 x 12-hour shifts (7 am-7 pm or 7 pm-7 am alternating) then 4 days off. Plenty of overtime is available if required, but not compulsory. Hours can be flexibleOwn transport is recommended due to the location unless you live in the Hengrove/ Bishopworth/ Whitchurch areas.INDLVJob Types: Full-time, PermanentSalary: From £24,150.00 per yearBenefits:
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Free parking
  • Gym membership
  • On-site parking
Schedule:
  • 12 hour shift
  • Night shift
  • Overtime
  • Weekend availability
Experience:
  • CCTV: 1 year (preferred)
Work Location: In personReference ID: CCTV

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