Business Support Officer

Job Description

The post holder will provide day-to-day administrative and/or dedicated PA support to the Directorate or senior management team. They will maintain effective working relationships with a variety of stakeholders both internal and external to the organisation.The post holder will work with minimal supervision and be expected to work flexibly as part of a multi-disciplinary team providing a wide range of specific administrative duties. The post holder may work with colleagues who are based across the country atdifferent sites and/or who work remotely.LocationThe UK Health Security Agency (UKHSA) offers hybrid working - this means that whilst the role will be based in one of our Bristol or Totnes offices, there will be opportunities for an element of working from home.Role only available at certain locations:Rivergate, Bristol BS1 6EHOrFollaton House, Totnes TQ9 5NEWith regular travel within the geographical area of responsibility and travel elsewhere/nationally as maybe required by the post.The balance between home and workplace working is to be agreed with the line manager, determined primarily by business needs and in line with departmental policy.*Please be aware that this role can only be worked from within the UK and not overseas. Relocation expenses are not available.*Working Pattern - Full Time, Part Time, Job Share, Flexible Working, Hybrid WorkingResponsibilities section: The job holder will be required to carry out the following responsibilities, activities and duties:

• Provide comprehensive administrative support to teams across the Directorate
• Lead and act as a central coordinating point of contact for a range of business administration activities. This will include delegated lead responsibility for certain corporate function processes. For example, compiling and updating health and safety riskassessments or reporting of sickness absence and preparing and submitting returns on behalf of the team as required.
• Communicate and engage effectively with a range of people, including internal and external staff and stakeholders. This will include dealing with stakeholder enquiries promptly and courteously by email, telephone, letter or in person, referring to the relevantlead where appropriate.
• Responsible for the organisation of meetings and events and production of reports, papers, minutes and updating action logs as required. This will include providing secretariat support to teams and other internal meetings and networks as required.
• Support the development of systems and procedures where necessary to ensure efficiency, quality and cost effectiveness across the business support and administration function.
• Participate in relevant internal working groups/projects, services and initiatives across the organisation representing the Team, Directorate or Centre.
• Carry out timely and accurate information analysis and reporting on agreed areas of their working area and present findings in an agreed manner. This will include developing and maintaining databases as required by the job using a variety of digital andIT applications.
• Contribute to effective information management (including maintaining administrative and information resources, i.e. filing systems) and assist with the dissemination and/or collation of information/returns, in a timely manner.
• Responsible for organising and controlling own workload ensuring deadlines are observed and duties performed efficiently.
• Provide cover as directed by line manager for other members of the team in their absence and assist with their workloads as necessary.
• Acute Response Centre Supervision to oversee work being undertaken ensuring process and procedure are adhered to.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.For more information please click apply below: