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Business Support Administrator

Jacob Rose Recruitment
Job LocationBristol
EducationNot Mentioned
Salary£22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

A growing business in Bristol is looking for a Business Support Administrator to take responsibility for answering incoming phone calls and deal with relevant queries from customers and external sales team. The successful candidate will work with customers, sales team and other internal departments to ensure efficient and accurate handling & processing or orders.You will be working Monday to Friday 8.30 - 17.00 with half an hour for lunch.As a Business Support Administrator your responsibilities will include:

  • Processing of orders, credit notes and dispatches on Sage 200 (training can be provided)
  • Support external sales team on administrative tasks and liaise with warehouse staff and ensure special instructions are clearly communicated where required.
  • Manage allocation of stock, to ensure customer delivery SLAs are met to maintain very high customer service levels.
  • Manage internal price lists and promotions on Sage to ensure accuracy of invoicing.
  • Liaise with external transport companies to ensure customer SLAs are met.
  • Process non-conformance and customer complaints on CRM software and liaise with Quality Control department and Business Support Manager to get quick resolution of issues.
  • Obtain quotes and manage costs and bookings for export shipments.
  • Raise all export paperwork, commercial invoices, POA forms for all export shipments.
  • Log and track all international shipments to point of delivery, obtain all proof of delivery
  • Weekly update on sales pipeline with Business Support Manager
  • Trouble shooting and adhering to internal CRM system.
  • Liaise with Financial controller when credit limits or terms are exceeded.
  • Email customer order acknowledgements and customer invoices.
  • Use of invoicing system.
  • Support and provide administration for all US warehouse orders.
  • Log promotional sales through the relevant channels, on internal server or through relevant Microsoft Teams channel
    • We are looking for a Business Support Administrator who has the following skills and experiences:Previous customer service experienceExperience of dealing with quotations and processing ordersSales administration experienceGood all round administration skills.To apply for this role as Business Support Administrator, please click apply online and upload an updated copy of your cv.This vacancy is being advertised by Jacob Rose Recruitment Limited. The services of Jacob Rose Recruitment Ltd are those of an employment agency. Required skills
  • Business Support
  • Customer Service
  • Export Administration
  • Acknowledgements
  • Price Lists

    • Keyskills :
    Business Suppt Customer Service Expt Administration Acknowledgements Price Lists

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