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2nd Line Support Engineer

Sanderson
Job LocationBristol
EducationNot Mentioned
Salary£33,000 - £35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

2nd Line Support EngineerBristol (hybrid)£33,000 - £35,000 & Car allowanceA scaling business based in Bristol are recruiting a 2nd Line Support Engineer to support a variety of Microsoft technologies and bespoke applications. This is a newly created position as part of continued investment in technology that provides the opportunityto join a growing team with collaborative working.This investment will enable the business to continue to innovate within their sector and support their mission to provide high quality services to customers and improve the communities in which we operate.2nd Line Support Engineer key responsibilities:

  • Support an effective IT service desk function through the recording, classification, allocation and ownership of all internal IT incidents and service requests
  • To liaise with internal and external resources as required, to manage incidents and service requests through to resolution
  • Provide remote and on-site support to IT users and mobile operational teams (networking, desktops, laptops, smart phones, tablets etc)
  • Identify and provide opportunities for end-user training
  • Pro-actively monitor key systems and IT Infrastructure
  • To provide general support to the IT department
2nd Line Support Engineer Key Skills and behaviours:
  • Experience of providing 2nd line support within an ITIL environment
  • A good understanding of PC and mobile hardware, Microsoft software packages and licensing, Azure Active Directory, mobile OS platforms and networking
  • Strong Customer Service
  • Able to build strong relationships with customers, peers and key stakeholders
  • Strong technical aptitude with a logical approach to problem solving
  • Draws relevant information from customers to facilitate efficient troubleshooting
  • Works in a structured and accurate manner with excellent organisational skills
  • Prioritises workload and meets agreed deadlines/timescales
  • Is highly self-motivated, demonstrating a "can do" attitude
  • Identifies opportunities to improve IT service processes
Benefits:
  • Be part of our company profit share scheme
  • employer pension contribution
  • 23 days annual leave, (25 days after 5 years) buy up to 5 days or sell up to 3 days per year
  • Life Insurance
  • Enhanced maternity/ paternity pay
  • therefore flexible working patterns
  • Access to an employee assistance programme to support employees health and wellbeing
  • Annual pay reviews
  • Training and development opportunities
  • Trade discounts from our preferred suppliers for you and your friends and family
  • Specsavers vouchers
#INDTECH

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