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2nd Line Support Engineer

SDL Solutions Limited
Job LocationBristol
EducationNot Mentioned
Salary£27,000 - £36,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

SDL Solutions Limited are currently recruiting a 2nd Line Support Engineer to join a growing team in the Bristol office. The successful IT Support Engineer will be an excellent communicator, with previous service desk and 2nd line support experience andhave a desire to progress into 3rd line support.Responsibilities

  • Manage personal and team workload and setting priorities for support issues
  • Ability to work on multiple projects
  • Deal with escalations from the IT Helpdesk Team
  • Participate in team meetings to discuss latest projects, issues and team performance
  • Managing cloud platforms such as Azure
  • Managing virtualisation platform such as Hyper-V
  • Setup of laptop hardware and user troubleshooting
  • Document fixes and troubleshooting techniques and distribute this information to the network support team to improve efficiencies.
Qualifications/Experience
  • Good knowledge in office 365 admin and device management
  • You’ll be confident dealing with hardware e.g., monitors, laptops, DELL products, mobile devices and iPads
  • You will be a proactive individual who uses initiative and is able to hit the ground running
Keywords: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Windows 10, Windows Server, Office 365, Service Desk, Exchange, Active Directory (AD), Desktop, Cloud, Azure, VMWare, Hyper-V, PowerShell, MCSA, MCSE, MCITP,MTASalary: - £27,000 - £36,000 + 25 days holiday, Pension, Life Assurance, Bonus, Private Medical + many more benefits2nd Line Support Engineer - Bristol

Keyskills :
Active DirectoryCloud ComputingInfrastructureWindows AzureWindows Server

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