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2nd Line Support Engineer

Franklin Fitch
Job LocationBristol
EducationNot Mentioned
Salary27,000 - 32,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

2nd Line Support Engineer | Bristol | Hybrid | £27,000 - £32,000Are you feeling stagnant in your current roleAre you looking for a company that truly cares about employee well-beingDo you want to keep progressing in your IT careerWe are currently seeking an experienced 2nd Line Support Engineer to join the team at a leading law firm in Bristol. You will be involved with providing exceptional customer service to their internal team while also liaising with other departments to ensurethat the best possible solutions are provided. This leading law firm were voted the Best Law Firm to Work for in 2023, which reflects their strong attitude towards investing in their people and providing a workplace where they can continue to grow and flourish.You will also take part in mentoring more junior members of the team as well as any ongoing projects that they will be working on. This is a fantastic opportunity for someone who is looking to progress their IT career in a company that truly cares about theirpeople.What you will be doing...

  • Supporting internal applications and software.
  • Identify solutions and implement fixes adhering to ITIL standards.
  • Escalate to, and work closely with support vendors and 3rd line teams to ensure escalated incidents and problems and resolved in a timely manner.
  • Install, configure and manage user accounts and system access.
  • Investigate trends to apply a methodical approach to identify root cause and suggest solutions.
  • Transfer knowledge to colleagues within the team.
  • Participate in projects and other initiatives as required.
What you need...
  • Experience working with Windows Operating System (end user and server), Microsoft Office 365 applications and Exchange Administration.
  • Experience using Active Directory for user and computer administration.
  • Experience in Group Policy administration.
  • Experience working with application packaging and deployment via SCCM and Intune
  • Work with legal applications (iManage, Bighand, Laserforms) to maintain the companys IT infrastructure.
  • Proven experience working within IT Service Delivery.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills, with the ability to communicate technical information in a clear and concise manner.
  • Ability to work effectively both independently and in a team environment.
Would be a bonus if you had...
  • General network administration and troubleshooting experience, TCP/IP and WAN/LAN/Wi-Fi.
  • Work with legal applications (iManage, Bighand, Laserforms) to maintain the companys IT infrastructure.
What you will get in return...
  • Hybrid Working Pattern
  • Paid Training
  • Incredible development opportunities
  • A friendly culture with an open door policy
  • Bonus Scheme
  • Gym Membership
  • Competitive Pension
If you are looking for an exciting opportunity to advance your career in IT, please apply today!

APPLY NOW

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