Customer Success Manager - MGIS

Job Description

Our clienthas an opportunity available for a Customer Success Manager - MGIS to join their UK Sales team (anywhere in England). You will join them on a full time, permanent basis and in return, they are offering a competitive salary plus excellent benefits.Our clientis Trimbles largest distributor of positioning solutions and surveying equipment in the UK and Ireland. For over 40 years their mission has been to forge new and stronger business relationships that will underpin the future; for ourselves, theirpartners and our customers. They therefore specialise in bringing innovative technology to market including the most advanced GNSS, mobile mapping, 3D laser scanners, UAS and total station solutions available to geospatial professionals, all backed up by in-housesoftware development and extensive training and technical support departments.Benefits of joining them:Our clientrecognises the importance of having the right people in the right roles which is reflected by the attractive package they will offer you, including:

• Competitive basic salary + performance related incentive
• Company car + fuel card
• 23 Days holiday (plus bank holidays & service-related leave increases up to 30 days)
• Pension scheme & Life insurance
• Generous Employee Benefits Package
• Perkbox benefits, Corporate gym and Virgin Media discounts, technology purchase scheme
• Cycle to Work scheme
• Employee Assistance Programme
• Mental Health resources platform

About the Customer Success Manager - MGIS role: This role will be responsible for developing customer relationships that promote retention and maximise all revenue opportunities.Working closely with customers to ensure they are getting full utilisation of the products/services they have purchased by improving any areas of dissatisfaction with a focus towards potential future opportunities and developments. Liaising closely withkey stakeholders across the business including Product Development, Technical Support, Sales, Marketing & Admin.Key duties and responsibilities of their Customer Success Manager - MGIS:

• Developing, maintaining & fostering strong partnerships with new and existing customers
• Defining and refining the customer experience of development, delivery and utilisation of both customised and out of box solutions
• Supporting the successful roll-out of solutions and products via product demonstrations, training and on-boarding customer user
• Delivering and communicating ROI for their customers throughout their product/solution lifecycle building retention and embedding their brand in their business
• Engaging with key stakeholders across the business to facilitate Customer Success in your designated business area
• Designing, maintaining and managing software/product evaluation process post installation and report accordingly; identifying and resolving issues swiftly and escalating to development/sales/elsewhere as necessary
• Be proactive whilst handling renewals; following up with any customers who have not renewed their services to gain feedback and potential re-engagement with their solutions
• Working closely with Marketing and Sales to promote business development activities
• Carrying out other duties and tasks as and when required
• Complying with Health and Safety regulations to safeguard the interests of the business, their people and customers

What they are looking for in their Customer Success Manager - MGIS:

• Proven experience in a similar role
• Awareness/experience of GIS solutions
• Excellent customer relationship management skills
• Strong communication skills
• Drive, energy, enthusiasm
• Self-motivated
• Full driving license

Why not click apply today Dont miss out on this opportunity to join our clientin the role of Customer Success Manager - MGIS.Our clientare committed to developing and promoting inclusive behaviours that create and sustain equality of opportunity, fairness, mutual respect, dignity and respect for all.