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Customer Service Advisors £19K - £21K

Anderson Scott Solutions Ltd
Job LocationBrierley Hill
EducationNot Mentioned
Salary19,000 - 21,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent,full-timeB

Job Description

Customer Service Advisors£19500 to £21000, plusWaterfront, Merry Hill AreaWe are working with a fantastic Dudley based client who is looking to add to their growing Customer Service team!This is a fantastic opportunity for someone with a background in providing the highest standard of customer service to step into a new and challenging role, joining an established business providing excellent career opportunities.The role of the Customer Service Advisor will be to provide accurate, efficient and professional support to both external customers / Account Manager and internal colleagues in the manufacturing, distribution and sales teams. To be successful in this roleyou must be an excellent communicator, verbally and in writing, as well as being driven to provide excellent service and ensure customer satisfaction.MAIN RESPONSIBILITIES:

  • Build and maintain relationships in a professional manner with all customers and employees, providing support and building customer confidence at all times.
  • Answer all calls in a professional manner.
  • Accurately input sample and sales orders on the same day of receipt, checking stock status and delivery dates, prices, margins and part codes to avoid any errors.
  • Manage order book for allocation of stock, communicating all potential stock outs to customers as soon as possible.
  • Liaise with logistics, production and warehouse teams to ensure stock issues and back orders are dealt with promptly and ensure customers are kept up to date of progress.
  • Ensure customer queries, credits and returns are processed via the appropriate system.
  • Always seeking ways to improve the customers experience and demonstrate a flexible "can do" attitude with customers and colleagues providing support wherever necessary.
KEY SKILLS:
  • Strong interpersonal communication skills
  • High level customer service skills projecting a positive, friendly and professional attitude at all times.
  • Attention to detail
  • Microsoft Packages - Word, Excel and Outlook
Hours of work are 37.5 hours between 9.00 to 5.30 Monday to Friday. This customer focused company offer an excellent benefits and pension package as well including 23 days of annual leave plus 8 Bank Holidays.

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