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Customer Service Advisor

Job LocationBridgend
EducationNot Mentioned
Salary£22,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

A fantastic opportunity to join an extremely supportive and forward-thinking company.As a Customer Service Advisor you’ll be the backbone of the team where you’ll deliver the best possible customer service to new and existing customers. This is a truly varied role where you’ll have the opportunity to focus on your own continuousdevelopment.We’re a team that puts our customers at the heart of everything we do. It’s what we’ve built our reputation on and as a Customer Service Advisor, you’ll focus on bringing your personality to the role and establishing long term, effective relationships withnew and existing customers. We’re all about warm personalities, quality conversations and a customer-first attitude, so you’ll be fully trained before promoting products and services that meet our customer’s needs.About youWhatever your background, you’re enthusiastic, willing to learn and open to new ideas. You will bring an approachable style to building relationships with customers and colleagues alike. To join our team, you will have:

  • Answering phone: Handling incoming calls from customers or clients.
  • Customer facing: Interacting directly with customers, providing service and support.
  • Enquiries from customers re changes to policies for vehicles: Responding to customer questions about policy changes related to their vehicles.
  • Adding driver details: Updating policies with new driver information as needed.
  • Home/car/motor: Types of insurance policies handled, including home, car, and motor.
Rewards and Benefits
  • Salary up to £22,000 depending on experience.
  • 25 days annual leave + bank holidays + additional day for every 5 years’ service.
  • Full training and insurance licensing provided with progression opportunities available.
  • Free parking.
  • Income protection
  • Death in service 4x your salary.
  • Medi cash plan.
  • Monday – Friday *No weekends! *
For further information, please contact Joanne Jenkins in our Cardiff Office.

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