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Concierge

Job LocationBrentford
EducationNot Mentioned
Salary24,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructureincluding multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networksas well as a range of complementaryemployment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.The RolePinnacle Group are looking for a Concierge to be part of a Pinnacle team delivering outstanding customer service to private residential developments. To be responsible for providing a welcoming, safe and well-maintained environment. The most important attributeto this job is excellent customer service, hard work and dedication, and the desire to make a difference in what can be a challenging and rewarding environment.To assist in the general running and upkeep of a new private residential development in Beckton. Provide a safe, secure and well-maintained environment. Maintain the highest standards, ensuring that excellent customer service is delivered to the Residents/Company and its client/development. To foster good relations with the residents and ensure that the development is managed to a very high standard.Duties/Key Responsibilities

  • Welcoming clients and residents
  • Acting as the point of reference for visitors, Contractors and others who need assistance or information
  • Application of Pinnacle Values
  • Knowledge of Health and Safety Procedures, lone working
  • Facilitate Contractors visits
  • Parcel, Key and Laundry Services
  • Issue communications to all residents, draft logs and breach update trackers
  • Maintain inventory and stock of supplies for concierge desk
  • Conduct regular patrols and site inspections
  • Any other duties outlined by your Line Manager
Skills Required
  • Professional attitude to service provision
  • Ability to resolve complaints effectively and within procedures
  • Can do attitude
  • Ability to work as an individual and part of a team
  • Flexible approach
  • Friendly and helpful, polite and courteous
  • Experience of working with the public is essential, ideally in a service related, customer facing capacity
  • Must hold a valid SIA Licence
Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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