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Account Manager - Publishing & Education- Brentford

Huntress
Job LocationBrentford
EducationNot Mentioned
Salary23,000 - 24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Are you a highly-organised and ambitious account managerAre you looking for your next challenge in/around West LondonIf so, this could be the perfect role for you!An exciting new opportunity for an International Account Executive has arisen, with a leading publishing company within the education sector. Based in Brentford, this role will allow you to exercise your account management experience by being a key partof the international business development and customer support activities. The successful candidate will ensure personal sales targets are met and high levels of customer satisfaction are achieved. The package includes, up to a £6,000 team bonus, and a salaryreview after 6 month probation.PRIMARY DUTIES

  • Work collaboratively with other International Account Executives to enable smooth transitions for customers, especially during peak periods, and to provide cover for International Account Executives when required.
  • Achievement of Key Performance Indicators; customer retention, revenue growth achieved, SLA targets are met, customer satisfaction is improving.
  • Support the International team by answering queries, providing account information and forwarding potential leads
  • Focusing on growing and developing existing clients, together with generating new business
  • Ensuring a smooth transition for international customers through account set-up process and customer on boarding. Carrying out customer Health Checks at regular intervals speaking to customers via telephone and email as appropriate.
  • Ensure customers understand and know how to use the products they have purchased to best meet their needs. Identify any training requirements with support from International Consultants and coordinate internal resources to deliver training and support asappropriate.
  • Seeking ways to improve support for international accounts and making recommendations to International Accounts Team Leader.
SKILLS AND KNOWLEDGE
  • Experience in account management and sales/administration is essential.
  • High level of IT skills (Word, Outlook, CRM systems, etc.)
  • Excellent relationship building skills.
  • Ability to think creatively to solve problems.
  • Degree educated.
  • Knowledge, understanding and articulation of educational assessments or experience of solution selling, is desirable.
BENEFITS
  • Medical insurance and cash plan
  • Eyecare vouchers
  • Free parking
  • Birthday leave
  • Excellent holidays, including Christmas period!
  • Childcare assistance and vouchers
  • And more!
Interested If so, apply today as we are short-listing candidates now.Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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