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PCN Appeals Officer

Akton Recruitment Ltd
Job LocationBrent
EducationNot Mentioned
Salary£20.00 - £21.00 per hour, negotiable, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Job Opportunity: PCN Appeals OfficerAbout Us: Join our team in a dynamic environment where you can contribute to ensuring fair and transparent processes in parking and traffic enforcement. We are seeking a PCN Appeals Officer to handle representations, appeals, and statutorycorrespondence related to Penalty Charge Notices. If you have experience in notice processing and a commitment to customer care, we invite you to apply.Position Overview: PCN Appeals OfficerDepartment: Regeneration and EnvironmentReports to: ETA Liaison Officer, Debt Recovery Officer, or Quality Assurance OfficerJob Purpose:

  • Assess and respond to representations, appeals, and statutory correspondence challenging Penalty Charge Notices.
  • Make decisions on upholding or canceling Penalty Charge Notices following council policy and legislative processes.
  • Assist in managing debt recovery processes and provide a high standard of service.
Principal Accountabilities and Responsibilities:
  1. Proficiency in word processing systems for parking appeals and staying updated on new software.
  2. In-depth understanding of traffic and parking legislation, deciding on appeals, and sending decision letters.
  3. Prepare appeal papers for submission to the Environment and Traffic Appeals service.
  4. Administer the Debt Recovery process, including witness statements and management of bailiffs.
  5. Respond to inquiries, service requests, and complaints in a professional manner.
  6. Record appeals and investigate for case summaries for the ETA independent Parking Adjudicator.
  7. Manage a databank of standard paragraphs for efficient and consistent customer responses.
  8. Provide information and advice on parking and traffic enforcement issues.
  9. Actively promote effective liaison with other authorities, public bodies, and Council services.
  10. Actively participate in team activities and promote the units initiatives.
Requirements:Knowledge, Skills, and Experience:
  • In-depth knowledge of decriminalized parking and moving traffic legislative controls and enforcement processes.
  • High standard of numeracy, literacy, and grammatical accuracy.
Experience:
  • Previous experience processing high volumes of correspondence.
  • Experience processing parking or traffic representations and appeals.
  • Meeting targets for qualitative and quantitative performance.
Skills and Abilities:
  • Ability to assess parking or moving traffic representations and make case decisions.
  • Interpersonal skills to handle disagreement and conflict constructively and professionally.
  • Commitment to customer care, tolerance, and equal opportunities.
  • Ability to manage and prioritize a demanding workload, achieving individual work objectives.
  • Sound decision-making ability adhering to organizational objectives and policies.
  • Effective communication skills, verbally and in writing, with diverse backgrounds.
  • Confidence in using technology and software for various tasks.
  • Establish and maintain a cooperative and team-based approach.

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