Senior Service Improvement Officer

Job Description

REED Talent Solutions are working with a Clinical Commissioning Group in South Yorkshire who are seeking a Senior Contract and Service Improvement Officer.Job Responsibilities

• To support the development, implementation, management and performance monitoring of complex legally binding contracts and local enhanced services
• To support the leadership and development of the quality agenda for GP practices within Rotherham including assisting with the delivery of the practice quality and contracting visit process
• To facilitate projects from key programmes of work to deliver the CCGs priorities including the delivery of primary care workforce projects
• To be responsible for the maintenance of an electronic filing system, ensuring that relevant information is available, including the development and management of spread sheets and/or databases
• To ensure that effective contract review documentation is prepared, updated and appropriately accessible for relevant members of the team, and to take an active role in the contract review process
• To review and analyse contractual, activity and financial information on a monthly basis to ensure practices are operating within the financial limits in the contract. Where appropriate this will include supporting acute and mental health contracts thatare part of the wider team
• To provide training, information and instruction on contracting issues, e.g. through monthly Professional Leadership Training and Commissioning events and bespoke sessions
• To act as a delegate for the Contracts and Service Improvement Manager (Primary Care), attending local and regional meetings if necessary
• To be able to travel to meetings and other locations in order to fulfil the requirements of the post
• To manage own workload within agreed parameters, prioritising and escalating to the Contract Manager when necessary
• This job description is not a definitive or exhaustive list of responsibilities but identifies the key responsibilities and tasks of the post holder. The specific objectives of the post holder will be subject to review as part of the individual performancereview process. This is a new post so it is to be expected that the needs of the role will evolve with time

Personal Specification

• The ability to provide and receive complex information, where persuasive, negotiating or reassurance skills are required
• Highly effective written and oral communication skills and the ability to relate confidently with staff of all grades
• Able to produce detailed and intricate documents with a high level of accuracy
• The ability to make judgements involving a range of facts or situations, which require analysis or comparison of a range of options
• Experience of complex data analysis
• A high level of organisational skills, including the ability to plan tasks and work streams with the input of many different stakeholders, which may require regular adjustment and reorganisation to tight deadlines
• Able to review contractual, activity and financial information to ensure practices are operating within the financial limits in the contract
• The ability to undertake complex audits and collate large quantities of data with a view to service improvement
• Capable of acting independently within set guidelines, deciding when necessary to refer to a senior member of the team
• Able to act with a high level of initiative, making decisions under pressure

Role Details

• Band 5 £24,907 - £30,615
• 37.5 hours per week
• Monday to Friday

Keyskills :
Change ManagementContract ManagementNHS CommissioningService ImprovementTemporary