Product Manager - Payroll

Job Description

At Zellis, the Product Manager for payroll works within a team to innovate our payroll offering and be at the forefront of legislation/compliance updates for our customers in multiple territories. Along with the wider team, you will own product strategy,development and mobilisation to market of new and enhanced features in our award-winning solution; ResourceLink.Product management is often described as the intersection of customer needs, technology and business. In this role, for your product area, you will:

• Drive product strategy including product discovery and analysis and recommending the long-term roadmap for the product
• Support product engineering scrum teams for each release
• Drive product GTM ensuring that the best of Zellis is mobilised to get products to market and evangelising in the market for them
• Be a payroll legislation expert in your area of specialism

In this role your key responsibilities will be:

• Product discovery: Above all, develop a deep understanding of customer needs, our market positioning and Zellis overall strategy to develop and own the product vision, strategy and roadmap of solutions to customer needs both internally and externally

- Sharing of this insight across other parts of the business so you are the go-to person for understanding customer needs in your product area- Research into current and future legislation change affecting payroll products for multiple legislations- Also, leverage data such as NPS and usage to supplement customer understanding

• Research and gather requirements for payroll legislation related software requirements in the UK, ROI, Channel Islands, IoM, Gibraltar and associated ResourceLink functionality.
• Product prioritisation: Turn the product vision into action by recommending a MSCW backlog prioritisation of epics and partnerships validated by legislation change, customer insight and business case ROI metrics. Work with the engineering teams and businessareas to ensure that approved epics have strong user stories and acceptance criteria
• Product development: Act as product owner within the scrum team, inputting the government & customer voice and the intent of the epic to the development team, refining the epics and prioritisation as appropriate and approving that acceptance criteria aremet

- Input to product demos as the voice of the customer- Role model the use of Azure DevOps (ADO), ensuring accurate completion and review of team inputs and outputs in order to promote continuous improvement.- Collaborate with the UX team to support development of modern, intuitive, consistent UI

• Product go-to-market: Work with the delivery manager and other Zellis functions (especially sales, marketing, legal, consultancy, training, comms, Managed Services, HR) in line with the Zellis repeatable release model to ensure successful product releaseand adoption to initial customers and the market - including writing value propositions, FAQs and other key content
• Collaborate with the technical communications team to support accurate, timely, effective release notes and other user documentation
• Product in-life: Support sales to strategic customers. Monitor product performance including NPS and usage identifying opportunities for improvement to feed into the product backlog
• Product end-of-life: Systematically review your product portfolio for products or features to sunset and develop and execute a sunsetting plan as appropriate
• Overall: Appropriately flag any obstacles to the appropriate Director of Product Management together with an intended solution demonstrating ownership of resolution

About you:

• Be a keen legislation expert in payroll compliance
• Be a strong leader for your area of the product with excellent negotiation skills to be part of a cross functional virtual team
• Be a role model for other colleagues and help guide as we strengthen and grow
• Be a self-starter and a highly motivated individual who takes end to end responsibility for the completion of required work
• Have a passion for solving business and customer needs
• Strategic and structured thinking to develop and drive product strategy
• A creative force yourself, but equally, facilitate a creative dialog and stimulate others to be creative drivers as well to identify new solutions to customers needs
• Ability to build strong relationships within Zellis, external forums and the customer community
• Persistent in bringing strong evidence, with clear communication and influence to mobilise Zellis to deliver great solutions to customer needs
• Bring a growth mindset to the team challenging team members to move to best practice and being open to learning from others
• Smart and restlessly curious to learn new legislation, products, technology and business processes (with a solid understanding of these and the commercials of a software organisation)
• Excellent written, verbal communication and presentation skills
• Able to pivot from 30,000ft product strategy with senior leadership to 1,000ft product detail with a development team

Desirable/advantageous:

• ResourceLink experience
• Previous experience with other payroll/HR solutions
• Previous experience with pensions administration solutions
• Payroll legislation expertise for UK/Ireland/Channel Islands
• Previous experience in pension scheme processing in a payroll environment
• CIPP Cert/ Diploma or equivalent or business degree (or relevant subject)