IT Solutions Degree Apprentice

Job Description

About the employer:We Do Your IT Limited provides small and medium-sized businesses with outstanding IT services alongside exceptional customer service.We are proud to make IT our problem to allow business owners to focus on their business uninterrupted. We are a small business based in Bradley Stoke, Bristol.We have a small, tight-knit team that is proud to work with us. We have worked hard to create an enjoyable working environment and to attract like-minded people to work as part of our team. Most of the team have completed extensive training courses or apprenticeshipswith us and continue to excel in their chosen area.We believe in loyalty and fairness, ensuring equal opportunities with both progressions within the business and training opportunities.Overview:We are now looking for an eager candidate to join us as an apprentice.You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Degree Apprenticeship.We are looking for an individual to join our team that has great IT skills and a passion for helping people. You will have good attention to detail, excellent problem-solving skills, and be supportive member of your team.You will be confident and patient when working with a wide range of customers and services while enjoying the opportunity to give excellent customer service to our clients.You will initially be working alongside the team in our office in Bradley Stoke, Bristol on a range of tasks to help our customers, 37.5 hours a week from 9:00am to 5:00pm, with a 30-minute lunch break. Once you understand the systems we use and have settled in, we can offer a hybrid working option with some days at home and some days in the office.You will need to be a driver as we complete some onsite visits as well as provide remote support.Salary:£22,000£26,000 per year, based on experience - plus bonuses and on-call rates.Duties: [will be to:]

• Effectively undertake basic IT support
• Follow the systems and procedures
• Deal with incoming emails and support requests in a timely and polite manner
• Support the team to maintain accurate, timely and legible customer records covering both administrative and first line/second line technical support
• Book in support requests with our team
• Perform basic daily and weekly tasks
• Turning on statistics dashboard daily
• Provide weekly backups
• Be a flexible and supportive member of the team
• Always maintain strict confidentiality
• Adhere with our core values and why

Requirements:

• We are looking for someone who is excited about this position, but we also want to ensure you know what to expect:
• Have a genuine interest in helping others.
• You will need to thrive in a customer service role to support our customers but also the team in developing and growing their skills.

Weekend cover -- As much as we rarely get an out-of-hours call, we do provide basic weekend cover to our clients on a rota basis. You will be required to cover roughly one weekend in four on a rotation basis and this is simply a process of monitoring anemergency mailbox to be the first to respond with a call or email.

• Minimum of 1 year experience. The experience can be any IT helpdesk role however, MSP specific experience is preferred.

Experience:Experience of the following would be ideal, but is not essential:

• 1st line and 2nd line helpdesk support with good troubleshooting skills
• Office 365 management (Exchange and SharePoint)
• Project manage migrations to Office 365
• Windows Server administration
• New user setups
• Security policies
• Microsoft Hyper-V
• Network management
• TCP/IP, Routing, VLAN
• VPN
• Wireless configuration / technologies
• Firewall configuration

Working for a similar MSP supporting small and medium business is highly preferred.Entry requirements:

• A Level 3 qualification in a relevant area in any grade.

Acceptable qualifications include:

• 2 A levels in one or more similar subject
• Level 3 apprenticeship in a similar subject;
• International Baccalaureate at Level 3 in a similar subject;
• BTEC Extended Diploma in a similar subject;
• A Work experience route (2-3 years) in a similar subject-related role

Note: Similar subject relates to areas directly relevant to or commensurate with Digital and Technology SolutionsAs to what constitutes a similar subject this would therefore typically be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc.Note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subjectBenefits:

• Full training: Full training will be provided on all aspects of the role and on our systems and processes.
• Monthly Pay Bonuses: We have a bonus structure available to offer a monthly team bonus, all team members contribute to this to achieve a thank you for your hard efforts bonus each month.
• Opportunity to progress: We support our staff to further career progression where possible. We want our team to be as strong as possible, but it is also important to us that our Staff have the skills to always be employed.
• Regular team nights out: Simple meals, drinks, or events like bowling. All paid by the company and optional so no enforced team bonding!
• Monthly team bonus: Working hard comes with the reward of team bonuses which have included activities, free food, a purchase of an office pool table and much more.
• Holidays: 28 days holiday per year, including bank holidays.

Important Information:QAs apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.