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Application Support Analyst

Artis Recruitment
Job LocationBradley Stoke
EducationNot Mentioned
Salary30,000 - 35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Application Support Analyst required by market leading, award winning, global financial services organisation based in North Bristol. This role will be hybrid with 1 day a week onsite with flexibility when and where required.The successful Application Support Analyst will provide first and second level support to our clients customer base. RESPONSIBILITIES

  • Provide 1st & 2nd level technical support, by interpreting customer queries and problems, gathering information to investigate via phone or remote access, debug, replicate, test, document results, writing and changing documentation when required.
  • Ensure all support issues are fully logged and documented on the Dynamics 365 incident management system, and ensure that all issues are fully managed, including regular customer updates.
KEY SKILLS
  • Analytic problem solving skills and IT background.
  • Ability to learn and keep up to date with new applications quickly.
  • Reasonable knowledge of Unix.
  • Reasonable knowledge of Windows and Client Server.
  • Reasonable knowledge of SQL to form database queries to progress support call investigations.
  • Reasonable knowledge of RDBMS, with experience of Oracle or MS SQL Server
DESIRABLE
  • Knowledge of back office environments.
  • An ability to read application code (Java) a strong advantage.
  • Reasonable knowledge of application servers such as WebSphere and WebLogic is a strong advantage.
This fantastic role comes with a starting basic salary of £30,000-35,000 p/ and is accompanied with a benefits package which includes: free onsite parking, 25 days annual leave (Rising to 28 with length of service), an annual Holiday scheme also lets you`roll over up to a maximum of 10 days into the next year, a company pension scheme matching up to 5% of salary with the option to make contributions via Salary Sacrifice and Group Life Assurance to name a few.

Keyskills :
Microsoft DynamicsOracleUnixWindows

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