Voids Repair Manager

Job Description

Could you be Incommunities new Voids Repair Manager within Repairs Services. Reporting into the Senior Voids and Repair Manager, you will will support and manage teams of both office based staff and a team of operatives to ensure repairs are completed ontime within our empty properties across Yorkshire. We are looking for a strong leader to drive performance and deliver results consistently whilst working to tight deadlinesAbout usWe are social housing landlord and think our vision of Improving Lives Incommunities says it all!Working to provide great homes in great neighbourhoods, we manage more than 22,600 homes across Yorkshire and are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.Our values are at the heart of everything we do, inspiring our thinking and guiding our plans and actions. This year will see us continue to focus on our 2 -year plan, to 2024. Our plan puts customers at the heart of what we do, providing great places tolive and work, with homes that they are proud to live in.Responsibilities

• Support a strong customer focus among the team and promote improved service delivery in accordance with the Repairs Offer
• Monitor customer satisfaction, investigate customer complaints and put in place strategies to address any failings in the service
• Use measures and data to identify and remove any blockages in flow from the repairs process to maximise repair turnaround and performance
• Increase the ability of individuals to multi skill and undertake training to further improve our service and develop our team from within
• Manage and review works completed
• Ensure risks are managed and all colleagues are aware of safe working practices and that these are being adhered to
• Provide cover and attend management meetings in the absence of the Senior Manager

About you

• Are a leader, with an understanding of people and how to get the best out of them
• Are able to use initiative, problem solve and make informed decisions
• Have excellent computer skills and the ability to quickly pick up a variety of IT systems, including being able to record and process data accurately
• Have strong negotiation skills, excellent communication skills and the ability to challenge team members and internal colleagues
• Can understand and apply policy and procedures in day to day working
• Are dependable and are confident you could instill a positive and motivated attitude in your team

Requirements

• A minimum of a City and Guilds Advanced Craft NVQ Level 2
• A full current driving licence and own vehicle (Essential)
• Significant experience managing a team of Trade/ Craft and Admin staff including dealing with HR matters such as discipline and grievance, attendance management and performance management
• Knowledge of the building maintenance industry including the inspection of domestic property and maintenance problems
• Experience of executing project plans with pre-set and restricted budgets
• An awareness of Health and Safety systems such as COSHH and HASAWA and the implications of these in the workplace
• Understanding of asbestos, legionella, gas and electrical requirements with regard to letting properties
• Excellent communication and customer service skills including being able to listen to customer problems, empathise and be clear on what process we will undertake to fix the problem

Benefits

• Salary £37,247 up to £41,480 per year dependant on experience (pay award pending)
• £1,000 per year essential car user allowance plus mileage
• West Yorkshire Pension Fund membership - current employer contribution is 15.9%
• An excellent holiday allowance which increases the longer you work with us
• Training, development, and funded qualification opportunities
• Corporate health scheme membership
• Access to an Employee Assistance Programme which includes help with medical, financial, and legal information, plus counselling and relationship support
• Cycle to work scheme
• Local gym membership discounts
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support

As a Mindful Employer we have committed to working towards better mental health in the workplace and are determined to deliver a culture of physical and mental wellbeing openness and support. Incommunities is also recognised as ‘Committed to being MenopauseFriendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously.Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.