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UX Design Manager

Provident Financial Group
Job LocationBradford
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

About UsEstablished in 1880, PFG is one of the UKs leading suppliers of personal credit products to the non-standard lending market. We are a FTSE 250 company that provide a portfolio of credit products designed to meet the particular needs of those who are not well serviced by mainstream lenders. The Provident Financial Group is made up of Provident Home Credit, Satsuma Loans, Vanquis Bank, Cheque Exchange and Moneybarn.About the RoleThe UX Design Manager will manage user experience (UX) across our Consumer Credit Division including Satsuma and Provident. In addition to designing wireframes, building prototypes, guiding user research, and experimenting with code for amends to the application interface, you will spend time understanding key digital/non-digital customer interactions with the company to build a three-dimensional view of customers experience, then filtering and relaying those findings to designers and functional developers through the agile workflow in order to bring about a positive impact on customer conversion and experience.The role will be home-based for 2020 with flexible working between home and our Bradford office from 2021.Key Responsibilities

  • You will have a direct report and will build UX capability by supporting and coaching through effective performance management practices.
  • Focus and implementation of actions based on tasks identified through activity such as conducting user interviews, customer care colleague interviews and user behaviour analysis
  • Focus on tasks supporting a customer-centric approach to IA, UI and UX that continually improve our core digital user journeys and how our customers flow through them.
  • Support on usability issues and EA 2010 compliance over aspects of typography, layout, colour, graphics, visual effects, imagery, texture, mood.
  • Focus on tasks related to how best to organise site content, how internal site search works, language throughout the site and definition on what labels to use on menus
  • Development of interactive prototypes for cross device activation using resources such as Microsoft Axure for functionality and development of test and learn approach delivered through Adobe Target deployment activity
  • Support and advice on tasks such as copywriting, how to structure content to be deployed on multiple devices, microcopy on headings & buttons and customer preferences associated with visual design and page layout - using techniques such as eye tracking to confirm areas of the site that are under performing and create plans to address
  • Focused on commercial ROI with understanding of choices a user makes through the journey and where and why they choose to leave the sales process.
  • Lead and manage A/B and MVT Testing initiatives along with Analytics
    • About YouWe would like you to have skills and experience in some of the following:
  • Extensive previous experience in UX
  • Ability to influence and challenge constructively, particularly at Head of Function level
  • Ability to lead, coach and mentor a team
  • Experience of researching and analysing user behaviour and interpreting back to actionable tasks designed to improve sales conversion
  • Ability to rapidly understand and balance the intersection and impact of SEO and UX in customer experience & ROI
  • Clear understanding of customer centred design principles
  • Evidence of understanding on customer audience segmentation and the impact in UX development
  • Experience of test and learn principles with examples
  • Experience and expertise in agile design and development methodologies
  • Demonstrable experience of using Axure RP to develop interactive prototypes
  • Experience of writing HTML, CSS, JavaScript code to implement changes to visual design and an understanding of server-side languages at a junior level.
  • Understanding of server-side languages at a junior level
    • Desirable
  • Understand the requirements of an FCA regulated business
  • Experience of working with Umbraco and CMS
  • Demonstrable evidence of using website analytics (Adobe, Google) and implementing changes based on findings
  • Strong commercial awareness
    • Essential Qualifications
  • Excellent use of Microsoft office suite
    • The BenefitsThe satisfaction of working for a successful and ethical business who are here to help people is a big benefit of joining us, but it is not the only one. We will invest in your development, giving you the support and training to become better and better at your job. We take the work/life balance seriously, with plenty of flexible working options. Working in a bright and refreshingly relaxed environment, you will find your opinions are valued and listened to.On top of all this, we will give you a package including:
  • 25 days annual leave increasing with service.
  • Up to 10% annual profit bonus.
  • Car Allowance
  • Pension (with employer contributions up to 10.6%)
  • Private Health Insurance (when in PFG Pension Scheme)
  • Private Medical Insurance
  • Onsite Gym - Provident have partnered with High Five Gyms. Weekly classes are held throughout the day, opening times between 6.30am - 19:00pm
    • The role will be home-based for 2020 with flexible working between home and our Bradford office from 2021.Equality, Diversity & Inclusion EDIProvident is one of a select group of forward thinking organisations that have signed up for the National Equality Standard NES. The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Provident to showcase our business as leaders in this field. Required skills
  • UX Design Manager

    • Keyskills :
    UX Design Manager

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