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| Job Location | Bradford |
| Education | Not Mentioned |
| Salary | £40,000 - £50,000 per annum, inc benefits |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
A global company are looking for a Service Desk Manager to manage the support function across the MSP.This role will focus on developing a customer first culture and ensuring that service for all staff is at top standard. You will work with the senior leadership team to build and establish a high-performing Service Desk team with skilled and qualified staff.Key responsibilities will include:• Monitor the performance and quality to ensure all team members are following defined operational processes for call and ticket management• Identify and address any knowledge/ skill gaps by implementing targeted training plans to drive improvements in service.• Support and motivate others, encouraging them to achieve their goals, in alignment with organisational goals• Manage, Report and drive Service Improvements/ team performance• Day to Day Management of the Service Desk and all activities• Act as a single point of contact for key stakeholders regarding IT issues, queries and reportingExperience Required:• Experience of managing a Service Desk support function• Ability to use initiative and diagnose some users problems without referral• Good level of technical skills, troubleshooting basic PC issues with hardware, software & networking• Good inter-personal skills: diplomatic and able to inspire user confidence