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Senior IT Service Manager

Michael Page Technology
Job LocationBradford
EducationNot Mentioned
Salary55,000 - 65,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

As a Senior IT Service Manager you will support and drive the service management strategy development, team learning and development, and operational effectiveness for the business areas in scope of the role.Client DetailsMichael Page are delighted to be partnered with a utilities business based in Bradford to support with the recruitment of a Senior IT Service Manager.DescriptionWhat youll be doingAs a Senior IT Service Manager you will support and drive the service management strategy development, team learning and development, and operational effectiveness for the business areas in scope of the role.Key Responsibilities:

  • Building a function primarily around DevSecOps, but that supports agile and waterfall deliveries through transition and into live service.
  • Agree and continually review key levels of service with business functions and areas.
  • Support the prioritisation of defect resolution with the delivery and support functions and suppliers and partners.
  • Be responsible for ensuring effective delivery of I.T. services through monitoring and management of partners, suppliers, and internal teams.
  • Ensuring that service delivery, its issues impact, and improvement plans are clearly understood, documented, and communicated appropriately business wide.
  • Drive continual service improvement into all activities and work streams.
  • Own budget for areas of accountability, ensuring services are fully utilised, and continually review to get ultimate value to contracted services.
  • Will manage and build a dynamic and cross functional team responsible for operations, transition and service management aligned with ITIL disciplines.
ProfileKey Skills & Experience:Essential:
  • Effective communicator.
  • Previous experience supporting transformational change in large organisation.
  • Experience working with DevOps, Waterfall and Agile methodologies, and knowledge of the application development lifecycle.
  • Experience of ITIL principles and best practice.
  • Good understanding of technical I.T. issues to enable discussions with internal and external technical specialists.
  • Good understanding of infrastructure, applications and data security.
Desirable:
  • ITIL, ISO 20000 Service Management Standard or similar professional qualification is desirable.
  • Experience working in a service management environment or similar, with knowledge of ITIL processes and qualified to a minimum of ITIL Foundation.
  • You will have advanced stakeholder management, negotiation, and conflict management skills along with the ability to understand complex organisational designs and structures.
  • Experience of working in a combined environment with on premise, hybrid cloud and cloud.
Job OfferSalary: £55,000 - £65,000 + car allowance + bonus + hybrid (mostly working from home)

Keyskills :
AgileITILWaterfallISO20000DevOpsDevSecOpsService Management Standard

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