Quality and Compliance Manager

Job Description

Quality and Compliance ManagerLocation: Across all our servicesSalary: £47,000 paPermanent, Monday to FridayAbout The BridgeThe Bridge provides community based registered care services for people with learning disabilities, autism and associated complex care needs. We provide personalised outcome based support to enable individuals with significant care and support needs to livesafely, happily and successfully in the community.Our focus is to fill the gaps in accommodation and support provision for uniquely complex and challenging individuals by taking a fresh perspective to their support needs. We provide bespoke individual accommodation choices that are entirely flexible tomeet individual needs.Everyones opinion matters to us and we see this as key to the success of the people we support. The Bridge recognises the value and importance of developing a safe and reliable home setting for the people we support; their families; the people we employand for the commissioners who fund services.PositionYou will provide expert advice and support to the operational team regarding all matters of quality and compliance. You will be responsible for the development, implementation and monitoring of a quality assurance compliance and governance framework andensuring that The Bridge fulfils its statutory requirement of all national social/health care bodies.Within this role, you will take responsibility for all aspects of developing and defining the new role and function in partnership with wider management and in putting the infrastructure in place for the role and function to develop.You will need to be a "hands on" manager, a team player and an open and honest communicator. You will have autonomy to develop aspects of the role with the support of Chief Operating Officer and wider management team. This business critical change agentrole will directly inform, influence and lead the improvement of service delivery to achieve Outstanding status. This role will be organisation wide, covering all existing and new homes.You will work mainly Monday to Friday and the role is largely supernumerary.Purpose of the roleThe Quality and Compliance Manager will be part of the Central Management Team with lead responsibility for development of the Quality function within The Bridge and for providing expert technical advice and support representing The Bridge regarding allmatters of Quality and Compliance.To be responsible for the development, implementation and monitoring of a quality assurance compliance and governance framework (with associated processes and procedures) designed through CQC compliance, safety and outcomes.The role will proactively ensure that The Bridge is progressive, modern and up to date, delivering new national standards in health and social care.The role will ensure that The Bridge fulfils its statutory requirement of all national social /health care governing bodies.The role will lead the quality agenda across the organization to achieve Outstanding for all services.Key Responsibilities

• Plans and supervises Quality System Audits. Review for quality, compliance and manage any risks with support of and with the Operational teams
• Maintaining regulatory compliance across the organisation by monitoring and reporting on KPIs including safeguarding, incidents, complaints and risks. Use the governance structure to escalate any non-compliance risk and manage mitigation with the operationalteam. Escalate any concerns through the line management structure
• Lead the quality agenda across the organisation, striving to achieve Outstanding for all services, making sure that all services have all the tools, support and guidance they need to achieve outstanding
• Undertake audit and develop learning across the organisation by understanding the needs of the organisation, capturing the risk and implementing new robust processes to establish a consistent standard across all services
• Manage and mitigate the risk register. Through the governance matrix have oversight on the risks across services, understand trend, guide and support managers to manage and mitigate risk in key identified areas
• Develop a culture of learning and improvement. Establish a positive supportive culture, making sure all areas of the organisation use information to improve services and outcomes. Constantly evaluating where we can improve and to manage the implementationof change across multiple sites across the whole organisation
• Analyse, define, and improve quality systems across The Bridge striving and delivering Outstanding in all services
• Champion our values and embed person-centred support into quality across the organisation
• Advise on quality standards during the development of new services
• Develop, manage and report on Key Performance Indicators to demonstrate quality and compliance across the organisation
• Undertake root cause analysis when required ensuring the organisation learns from incidents and learning challenges, practice and performance
• Ensure there are systems in place to co-ordinate monitoring and follow-up of recommendations from internal and external audits
• Create a learning environment, supporting managers to being responsive, and leading by example.