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IT Support Apprentice

QA Ltd
Job LocationBradford
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Employer description:Established in 1982, Raven is a leading provider of cutting edge solutions and consultancy services. Our success is due to our exceptional people. We are currently a team of 20, of which the majority are technically minded. Most of our staff have been withus for 8 years plus, we feel this is due to their continuous development and an enjoyable working environment.We support a wide range of companies and usually become a valued business partner, enabling IT for business growth and development.Overview:We are now looking for an eager candidate to join us as an apprentice.The role will involve installation, service and support of IT infrastructures.Initially office based you will work alongside Helpdesk Technicians and Consultants.Supporting the latest technologies from Microsoft, HP and other leading vendors; you will also be involved in commissioning new Hardware/Software remotely and on site.Responsibilities:You will be coached and mentored by the existing members of the support team, to enable you to become proficient in carrying out the following duties:

  • Dealing with 1st level Support calls, via phone, email and webchat
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Call management, escalating unresolved calls in a timely and efficient manner
  • Ensuring Helpdesk SLAs are achieved
  • Keeping accurate records and call logs
  • Follow-up and update customer status and information
  • Provide accurate information on IT products or services
  • Onsite/Remote Installations, configuring hardware/software for customers
What we are looking for:Desired skills:
  • Keen to learn, with an interest in Information Technology
  • IT Savvy, with a good understanding of computer systems
  • Analytical and problem-solving skills
  • Ability to work independently and to take responsibility
  • Can use own initiative
  • Ability to work with a range of internal and external people
  • Ability to communicate effectively in a variety of situations
  • Honesty and integrity
Being able to drive is required for this position as you will be dealing with onsite situations.Entry requirements:
  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.For more information, please visit the UK ENIC website.Benefits:
  • Social events every quarter
  • Pension scheme
  • Cycle to work scheme
Future prospects:There will be a permanent role available upon successful completion of apprenticeship.Important information:Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, were a top 50 training provider, dedicated to helping you succeed.Apply now!

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