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Job Location | Bradford |
Education | Not Mentioned |
Salary | Not Mentioned |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
About UsEstablished in 1880, PFG is one of the UKs leading suppliers of personal credit products to the non-standard lending market. We are a FTSE 250 company that provides a portfolio of products designed to meet the particular needs of those who want credit products, however are unable to obtain them through mainstream products and services. The group is made up of Provident Home Credit, Satsuma Loans, Vanquis Bank and Moneybarn.About the RoleAn exciting opportunity has arisen for an IT Service Desk Analyst to join the existing team (Please note this role is a full-time position with a 37.5 hour working week Monday to Friday between the hours of 8am-8pm. Please note on occasions you may be asked to work outside of your normal shift patterns or working hours to meet business needs) You will be responsible for providing first line support for all incidents and requests logged by users both in Head Office and in the field. Acting as a point of contact for all users of IT, this may involve fixing a technical fault, fulfilling a service request or answering a query.Other tasks will include ownership of calls logged & relationships with key business areas, identification of problems from repeat incidents and internal escalation, contributing to the development and maintenance of scripts with the Service Management tool, and playing an active role in mentoring, coaching and developing other Service Desk analysts.About YouThe successful candidate will ideally have experience of working as a 1st Line Support / Service Desk Analyst and/or at least one relevant IT qualification. It would be ideal if you had experience in Windows XP/Windows 10, Office 2007/2010/2013, basic networking, and Office 365.Candidates with a background in customer services who have a good understanding of IT and are looking to increase their knowledge in this area will also be considered.You will need to demonstrate strong written and verbal communication skills, customer service skills, be organised and proactive. You will have the ability to solve problems, work in a team and communicate effectively. A keen interest in IT Technology would also be beneficial. In return we offer a fantastic competitive salary and career development opportunities. The BenefitsThe satisfaction of working for a successful and ethical business who are here to help people is a big benefit of joining us, but it is not the only one. We will invest in your development, giving you the support and training to become better and better at your job. We take the work/life balance seriously, with plenty of flexible working options. Working in a bright and refreshingly relaxed environment, you will find your opinions are valued and listened to.On top of all this, we will give you a package including:
Keyskills :
IT Service Desk Analyst