IT Service Desk Analyst

Job Description

About UsEstablished in 1880, PFG is one of the UKs leading suppliers of personal credit products to the non-standard lending market. We are a FTSE 250 company that provides a portfolio of products designed to meet the particular needs of those who want credit products, however are unable to obtain them through mainstream products and services. The group is made up of Provident Home Credit, Satsuma Loans, Vanquis Bank and Moneybarn.About the RoleAn exciting opportunity has arisen for an IT Service Desk Analyst to join the existing team. This role is a full-time position with a 37.5 hour working week, Monday to Friday currently between the hours of 8am-6pm. Our normal operating hours are Monday to Saturday 8am-8pm but we are currently working to reduced opening hours due to Covid-19. On occasions you may be asked to work outside of your normal shift patterns or working hours to meet the business need.Currently the IT Service Desk team are working from home until further notice. New starter training will be delivered remotely via Skype or Microsoft Teams and all equipment needed for the role will be delivered to your home address. The aim is for the team to return to the Bradford office once social distancing restrictions can be relaxed.You will be responsible for providing 1st Line support for all incidents and requests logged by users both in Head Office and in the field. Acting as a point of contact for all users of IT, this may involve fixing a technical fault, fulfilling a service request or answering a query.Other tasks will include ownership of calls logged & relationships with key business areas, identification of problems from repeat incidents and internal escalation, contributing to the development and maintenance of scripts with the Service Management tool, and playing an active role in mentoring, coaching and developing other Service Desk analysts.About YouYou will ideally have experience of working as a 1st Line Support/ Service Desk Analyst and/or at least one relevant IT qualification. It will be ideal if you had experience with Windows XP/Windows 10, Office 2007/2010/2013, basic networking, and Office 365.Candidates with a background in customer services who have a good understanding of IT and are looking to increase their knowledge in this area will also be considered.You will need to demonstrate strong written and verbal communication skills, customer service skills, be organised and proactive. You will have the ability to solve problems, work in a team and communicate effectively. A keen interest in IT Technology would also be beneficial. In return we offer a fantastic competitive salary and career development opportunities. The BenefitsThe satisfaction of working for a successful and ethical business who are here to help people is a big benefit of joining us, but it is not the only one. We will invest in your development, giving you the support and training to become better and better at your job. We take the work/life balance seriously, with plenty of flexible working options. Working in a bright and refreshingly relaxed environment, you will find your opinions are valued and listened to.On top of all this, we will give you a package including:

25 days annual leave increasing with service.

Up to 7% annual profit bonus.

Plus pension and a whole range of other benefits besides.Equality, Diversity & Inclusion EDIProvident is one of a select group of forward thinking organisations that have signed up for the National Equality Standard NES. The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Provident to showcase our business as leaders in this field. Required skills

IT Service Desk Analyst

Keyskills :
IT Service Desk Analyst