Customer Experience Specialist - Social Media / Live Chat

Job Description

Customer Experience Specialist - Social Media / Live Chat Role - Remote WorkingThe contract hours will be rotational shift pattern between Monday to Saturday working 4 or 5 shifts a week 08:30-17:00 / 12:30 - 21:00 / 09:30 - 20:00 / Saturdays 09:00-19:30. Due to further expansion we are looking to recruit a Customer Experience Specialist with our Digital Team to cover Live Chat / Social Media platforms to support our customers questions and queries.Training for this role is also fully remote!If you enjoy a fast-paced environment and working with a great team, then please keep reading!Do you want to work on behalf of our client, an international brand offering global opportunities who focus on customer loyalty across the globe At Percepta, our mostimportant asset is our team and our unique selling point is that we offer our team the opportunity to take control of their career. By choosing your own path,that means, your own environment too, we have a range of roles stationed from the office, home or a hybrid combination.We recognise the importance of mental health and you will always be our priority, the days of being a number at an international company are gone. Youll also have access to our private third-party anonymous counselling service as positive mental attitudes are a primary focus for Percepta. We have demonstrated this having introduced mental health advocates whoare accessible to every member of staff.Important values to possess are teamwork, culture of service, proactive, respect, and an ability to self-reflect. This will enable you to be to be the best version of yourself and grow both inside and outside of work.Honestly, no two days are the same and it isnt always a walk in the park, however with an amazing support network around you, you can rest assured knowing youve been set up for success.If this sounds like you then join us at Percepta. We want loyal people to join our team. The rest we can teach you, through our learning and development program with classroom style training. We also use a wide range of resources such as our support callsand a co-worker buddy system.If you want to take control of you own career and thrive both inside and outside work the join us as a Customer Experience Specialist. Successful candidates will:- Be good communicators- Have the ability and desire to manage their own workload- Want to help people- Possess a willingness and eagerness to learn- Have problem solving ability- A positive mental attitude- Show empathyYou will also act as a liaison between customer, Sales, Technical hotline, PD, Warranty support and dealership by following up to ensure customer satisfaction through effective case managementIf you want to take control of you own career and thrive both inside and outside work then join us as a Customer Experience Specialist. Successful candidates will receive the following company benefits:- Private health insurance (for the whole family)- Choice of working environment- Continuous rewards and bonus schemes- Refer a friend scheme- Private health insurance (for the whole family)- Discounted dental scheme- Discount on new vehicles scheme- Enhanced private pension scheme*Benefits schemes are subject to successful completion of probation period.Have you read all of the above and gave a little smile and thought, this company is where I want to work and be successful. If so, then apply today and make that next step to starting with a growing company that can offer many opportunities for advancement.

Keyskills :
Customer ComplaintsCustomer Service