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Application Support Analyst

Provident Financial Group
Job LocationBradford
EducationNot Mentioned
Salary£27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

About UsEstablished in 1880, PFG is one of the UKs leading suppliers of personal credit products to the non-standard lending market. We are a FTSE 250 company that provide a portfolio of credit products designed to meet the particular needs of those who are not well serviced by mainstream lenders. The Provident Financial Group is made up of Provident Home Credit, Satsuma Loans, Vanquis Bank, Cheque Exchange and Moneybarn.Why ProvidentProvident is currently undergoing large transformational change within the Consumer Credit Division of the business. Major investment is being made in the Technology & Change function, so now is an exciting time to join us as we shape the future of the business and more importantly continue to keep our customers at the heart of everything we do.We are very excited about our future and the road map ahead of us.About the RoleIn this role you will own and manage incidents, changes and problems assigned to the team to identify and resolve application software faults and also assist with software upgrades.Key ResponsibilitiesIncident Management

  • Own and resolve incidents and services requests for all the supported applications that come into the team
    • Change Management
  • Own, manage and implement changes to the supported applications
    • Release Management
  • Deploy software releases into the live environment including cloud deployments.
    • Service Transition
  • Work alongside the delivery squads to transition new applications and updated functionality into live operations
    • Service Improvement
  • Develop, document and maintain support processes and procedures
  • Share knowledge and best practice
  • Implement and embrace new processes as defined by Governance
  • Continually improve and build personal customer service ethos
    • About YouWe would like you to have skills and experience in some of the following:
  • Experience of incident, problem, change and release processes.
  • Experience of working in an IT support environment (ideally application support)
  • Experience of supporting bespoke software applications
    • Desirable
  • A background in system integration, configuration and maintenance is highly preferable.
    • Desirable Qualifications
  • ITIL Foundation
  • SQL Scripting
  • Degree in an IT related subject
  • ITIL Practitioner in one or all - (Problem, change, release).
  • Knowledge in any of the following areas IIS, Powershell, SSIS and SSRS, IOS Mobile Operating System, Windows Server
  • Azure services and deployments.
    • The BenefitsThe satisfaction of working for a successful and ethical business who are here to help people is a big benefit of joining us, but it is not the only one. We will invest in your development, giving you the support and training to become better and better at your job. We take the work/life balance seriously, with plenty of flexible working options. Working in a bright and refreshingly relaxed environment, you will find your opinions are valued and listened to.On top of all this, we will give you a package including:
  • 25 days annual leave increasing with service.
  • Up to 7% annual profit bonus.
  • Pension
  • Onsite Gym - Provident have partnered with High Five gyms. Alongside our Gym, there are weekly classes held throughout the day and pre 09:00 and post 17:00 where you can attend anything from Spinning to Pilates to Boxercise.
    • Equality, Diversity & Inclusion EDIProvident is one of a select group of forward thinking organisations that have signed up for the National Equality Standard NES. The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Provident to showcase our business as leaders in this field. Required skills
  • Application Support Analyst

    • Keyskills :
    Application Suppt Analyst

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