Senior Meter Technician

Job Description

Lowri Beck, part of the Calisen Group, is in an exciting and strong position where we are seeing growth and development in all areas of the business. We are currently looking for a Senior Meter Technician to join our Senior Meter Technician/Internal AuditingTeam.Reporting to the Auditing Team Leader, the Senior Meter Technician will effectively manage/supervise the technical aspects of directly employed and sub-contracted meter fixing operatives within a defined geographical area while also completing technicalauditing of these operatives. In addition, the Senior Meter Technician will also carry out any meter installation duties and associated tasks as required, including having responsibility for customer facing issues.This is a permanent, full-time role working 42.5 hours per week, Monday – Friday + weekend on call as and when required, with a salary of £44,709.50 per annum.Why work for Lowri Beck

• Annual Salary review.
• 30 Days holiday, incremental to 33 days with yearly service (inclusive of Bank holidays).
• Company sick pay.
• Become a member of our HealthShield benefits programme giving you discounts on everyday shopping, as well as claiming money back on dentist, opticians, physio appointments plus much more.
• 24/7 EAP Helpline.
• Development opportunities.
• Join a striving team with a real ‘family feel’.

Key Responsibilities

• Contributes as a member of Field Operation Management Technical Team.
• Carry out specialist duties consistent with your skill set and as the business demands.
• Observe new operatives coming out of training to assess training standards and report any concerns to their assigned Field Manager, training, and training administration teams.
• Provide on-demand technical advice to meter fixing operatives both in and out of their designated area. Identify trends with individual operatives so training can be arranged to correct the shortcomings of the operative concerned.
• Provide out of hours technical support to an agreed frequency covering weekdays and weekends to include emergency and business as usual.
• Provide site visit assistance and coaching to operatives who have non-conformance issues. Identify trends with individual operatives so training can be arranged to correct the shortcomings of the operative concerned.
• Provide cover for Technical Helpdesk as and when required with agreement of Auditing Team Leader.
• Support technical telephone appointments in line with recruitment requirements when required.
• Assist Field Operations Management Team to ensure direct and sub-contracted meter fixing operatives achieve and improve operational targets by maximizing performance and customer service.
• Carries out quality and compliance checks (WIP audits) on direct and sub-contracted meter fitting operatives to an agreed frequency and standard compliant with Lowri Becks MOCoPA & Gas Safe Register objectives.
• Carry out quality and compliance checks (audits) on external auditors to an agreed frequency and standard compliant with Lowri Becks MOCoPA & Gas Safe Register objectives (Check the Checker).
• Deliver ad-hoc training, coaching and assessments as required to company standards within area of responsibility, to include outside agency visits (e.g., external training providers) as and when required. Carry out twice yearly MOCoPA and Gas Safe assessments.
• Conduct technical Toolbox Talks in association with Field Operations Management at an agreed frequency or as directed. To keep operatives up to date with changes and enforce company procedures and standards to reduce non- compliances.
• Carry out technical complaint investigation associated with meter operations activity as and when required.
• Provide technical advice and assistance to Lowri Beck support services and meter operations administrative sections.
• Offer advice/support to field managers during the investigation/disciplinary process when required.
• Support Auditing Team Leader, Technical Standards Manager and Technical services department to implement improvement plans and corrective action reviews.
• Promotes safety culture within Lowri Beck and ensures compliance with the requirements of the Health and Safety at Work Act and Meter Operators Code of Practice Agreement
• Carries out additional unspecified tasks and duties as directed by the Field Services Audit Manager in line with the overall business needs of the company.
• Promotes Lowri Beck Policies and procedures.

What we are looking for

• Hold gas accreditation in metering, along with ideally having an electrical installation/IET 17th edition qualification.
• A minimum of 18 months experience working within the metering industry installing gas & electric smart meters. Any previous experience of installing 3 phase meters would be advantageous.
• Ideally have some experience of managing/supervising a technical field-based workforce.
• Posses detailed knowledge of metering industry standards & smart metering installation and commissioning.
• Have knowledge of Gas Safe Registration/IGEM Codes of Practice, MOCoPA & SMICoP.
• Computer literate with the ability to operate Microsoft Office suite.
• Excellent communication skills, both written and verbal, with the ability to work as part of a team and on own initiative, while also being confident when speaking to internal managers at all levels of the business.

Lowri Beck is an integral Calisen Group Company. Calisen is a leading owner and manager of essential energy infrastructure assets, with its purpose being to accelerate the use of smarter energy for all. Calisens operations consist of three business units,Calvin Capital, Lowri Beck, and Plug Me In.We will use the information you provide to us to assess your suitability for the role you have applied for. If you are successful, we will carry out a right to work check, background checks including global sanctions, politically exposed persons, adversemedia, and basic DBS check. We also have a zero-tolerance approach to the use of alcohol and illegal drugs in the workplace therefore you may also be subject to testing.Please note this role is being handled by our internal recruitment team and no agency support is required at this time